Joana Martinez
Sacramento,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Experience Coordinator
Marshalls
09.2021 - Current
- Monitored team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Helped customers understand return policies and processed items.
Education
Certification - Medical Assisting
Lincoln Technical Academy
Lodi, CA05.2023
High School Diploma -
Delta High School
Clarksburg, CA06.2021
Skills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Promotions understanding
- Vital Signs
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Coordinator
Marshalls
09.2021 - Current
Certification - Medical Assisting
Lincoln Technical Academy
High School Diploma -
Delta High School
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