Joana Martinez
Navia USA
Compton,CA
1
Language
1
Certification
27
years of professional experience
Professional with strong background in import customer service, adept at managing complex logistics and ensuring seamless communication between stakeholders. Skilled in problem-solving, documentation, and regulatory compliance. Known for fostering team collaboration and adapting quickly to changing demands. Dependable and results-driven, capable of delivering high-quality service and support.
Work History
Import Customer Service Representative
3 Months- Cordinated import documentation to ensure compliance with regulations and timely shipments.
- Collaborated with customs brokers to facilitate smooth clearance of imported goods.
- Collaborated with internal departments to ensure timely delivery of shipments, improving overall client experience.
- Proactively identified potential issues in the import process and developed effective solutions to minimize disruptions to shipment timelines or customer satisfaction levels.
Logistics Specialist
5 Years 7 Months- Resolved shipping discrepancies and delays through effective communication with vendors.
- Coordinated timely delivery of shipments by collaborating with clients, vendors, and third-parties.
- Facilitate and evaluate shipments for efficient issuance of arrival notices and delivery orders
- Maintained strong relationships with vendors, carriers, and customers to facilitate efficient shipping.
- Completed ISF and AMS submissions to ensure compliance with customs regulations.
- analyze customs fees, tax assessments, and freight bills to confirm correct customer charges
- Monitored empty container return status to minimize per-diem expenses.
- track empty container return status to reduce per-diem expenses
Ocean Import Lead agent
5 Years 11 Months- Updated reports and communicated shipment status to customers, enhancing transparency.
- Developed and maintained strong relationships with carriers and suppliers.
- Resolved issues related to shipments, ensuring swift problem resolution.
- Implemented processes to resolve customer service issues, improving satisfaction.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Coordinated ocean import shipments, ensuring compliance and timely delivery.
- Trained new team members on import procedures and compliance regulations.
- Update reports while maintaining communication with customers
- Oversaw negotiations and audits for vendor invoices and quotes to ensure accuracy.
- Facilitated issuance of arrival notices and delivery orders, enhancing operational efficiency.
Coordinated with carriers to monitor deliveries and address any potential delays.
Ocean Import Coordinator
11 Months- Managed customs clearance documentation, ensuring accurate and compliant paperwork.
- Verified shipping documentation for accuracy before submission to customs authorities.
- Prepared, checked, and filed departmental documentation to support operational processes.
Air Import Agent
4 Years 9 Months- Coordinated air import shipments from origin to destination.
- Coordinated air import shipments, ensuring timely and compliant delivery from origin to destination.
- Monitored the progress of freight movements from origin to destination.
- Collaborated with customers to provide shipment updates and support.
- Managed billing and invoicing processes for air cargo services, maintaining accuracy to support financial integrity.
- Ensured accurate billing and invoicing for air cargo services.
- Prepared quotations for customers based on their requirements.
- Oversaw daily operations of logistics department to ensure efficient workflow. including data entry into system databases.
- Monitored freight movements, providing real-time updates to stakeholders to ensure smooth transit from origin to destination.
Import Customer Service Representative
6 Years 1 Month- Managed customer inquiries regarding import shipments and logistics processes efficiently.
- Clarified client requirements and provided timely shipment updates to ensure smooth logistics.
- Monitored shipment movement throughout all phases of the international supply chain.
- Resolved import-related inquiries concerning transportation delays and compliance regulations.
- Promoted high customer satisfaction through effective problem resolution and support.
- Identified and implemented improvements in procedures to enhance efficiency and service quality.
- Resolved import-related issues and supported clients effectively, contributing to high customer satisfaction.
- Identified potential improvements in existing procedures and processes.
Education
High School Diploma
Skills
ISF and AMS submissions
Shipment tracking and documentation
Invoicing and shipping documentation
Logistics coordination
Supply chain management
Cruise delivery scheduling
Third-party logistics coordination
Vendor negotiation and quotes
Client account management
Customer relationship management
Customs compliance
Knowledge of Incoterms
Onboarding coordination
Transloading processes
Delivery scheduling
Certification
- US Customs Broker Exam Prep Course
- CargoWise Certified Professional
Languages
Spanish
Professional
References
References available upon request.
Timeline
Import Customer Service Representative
Navia USA
05.2026 - CurrentRead More
Logistics Specialist
ILS INC
08.2020 - 03.2026Read More
Ocean Import Lead agent
Savino Del Bene
10.2012 - 09.2018Read More
Ocean Import Coordinator
CEVA Logistics Inc.
11.2011 - 10.2012Read More
Air Import Agent
Phoenix international
02.2007 - 11.2011Read More
Import Customer Service Representative
Bax Global
09.1999 - 10.2005Read More
Granada Hills High School
High School Diploma
Read More