Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joana Morales Sosa

Aberdeen

Summary

Customer-oriented professional with over 5 years of experience in delivering exceptional service. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed team player dedicated to continuous learning and performance improvement.

Overview

9
9
years of professional experience

Work History

Child Supervisor

Tessa Lucas
Havre de Grace
11.2024 - Current
  • Supervised children during playtime, ensuring safety and engagement.
  • Communicated effectively with parents regarding children's progress and behavior.
  • Maintained a clean and organized play area for safe exploration.
  • Responsibly watched children while parents were out.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Read stories and played alphabet games to promote early literacy.

Front Desk Receptionist

Kelly Escobar State Farm
New York
09.2022 - 12.2022
  • Greeted customers warmly, offering assistance and ensuring a welcoming atmosphere.
  • Managed front desk operations efficiently to enhance customer service delivery.
  • Delivered professional service to maintain high levels of customer satisfaction.
  • Assigned tasks to agents to streamline workflow and improve productivity.
  • Communicated with customers via calls, texts, and emails regarding payment inquiries.
  • Mailed quotes promptly to sustain customer engagement and interest.

Cashier

Pats Select Pizza Grill
Aberdeen
01.2022 - 05.2022
  • Greeted customers upon arrival to create welcoming atmosphere.
  • Collaborated with team members to ensure timely order fulfillment during peak hours.
  • Stocked shelves with merchandise when needed.
  • Assisted restaurant staff and communicated effectively with customers as needed.
  • Handled cash and credit transactions accurately to ensure financial integrity.
  • Maintained cleanliness and sanitation of all working areas consistently.
  • Demonstrated flexibility in scheduling to accommodate operational needs.

Cashier

La amíguele market
Sterling
06.2016 - 09.2018
  • Enhanced store experience by greeting customers and processing requests efficiently.
  • Delivered respectful, friendly service to ensure satisfaction.
  • Registered sales through accurate scanning, itemization, and totaling of purchases.
  • Resolved inquiries and issues, maintaining a positive shopping environment.
  • Operated cash register and POS system for payment transactions, including cash, check, and credit card.
  • Assisted customers in locating products, answering questions, and providing product advice.

Education

High school diploma -

Queens Academy High School
New York, NY
06.2020

Skills

  • Personal assistant expertise
  • Mathematical proficiency
  • Calendar coordination
  • Food service operations
  • Inventory oversight
  • Serving skills
  • Cleaning abilities
  • Customer service excellence
  • Organizational skills
  • Cash handling and cashiering
  • Child supervision
  • Front desk management
  • Team collaboration

Languages

Spanish
Native/ Bilingual

Timeline

Child Supervisor

Tessa Lucas
11.2024 - Current

Front Desk Receptionist

Kelly Escobar State Farm
09.2022 - 12.2022

Cashier

Pats Select Pizza Grill
01.2022 - 05.2022

Cashier

La amíguele market
06.2016 - 09.2018

High school diploma -

Queens Academy High School

Similar Profiles

CREATE PROFILE