Joana Murat
Phoenix,AZ
Summary
Dedicated and results-driven professional with progressive experience in healthcare administration, program management, and client services. Proven ability to lead teams, ensure compliance with state and organizational regulations, and maintain high-quality standards of care. Skilled in policy development, audits, staff training, and program oversight. Recognized for strong leadership, adaptability under pressure, and the ability to foster positive relationships with staff, clients, and stakeholders. Contributed to the agency’s growth by expanding programs, strengthening compliance, and enhancing operational performance.
Overview
9
9
years of professional experience
Work History
Program Administrator
Starlink Care LLC
08.2024 - Current
- Manage the administrative team and the agency's daily operations.
- Oversee and manage all agency Group Homes and Home-Based programs (HCBS).
- Oversee and manage program training’s and conduct ongoing staff development.
- Conduct internal audits and ensure compliance with state, AHCCCS and DDD standards.
- Monitor and perform payroll processes and manage program budgets.
- Actively involved in the implementation and adaptation of new state programs and policy changes, guiding providers to ensure a smooth adaptation.
- Assist with quality and management improvement initiatives.
- Perform growth analysis to identify expansion opportunities.
- Lead marketing and advertising outreach efforts to support company growth.
- Ensure compliance with AHCCCS and DDD policies, audits, and renewals.
- Collaborate with guardians, case managers, and state representatives to ensure quality care
- Manage agency reporting and maintain compliance systems.
- Experienced in developing and executing corrective action plans if needed, demonstrating strong problem-solving skills and the ability to perform under pressure during audits or compliance reviews.
Care Coordinator
Starlink Care LLC
08.2022 - 08.2024
- Oversaw and executed overall programs for the company’s Division of Developmental Disabilities (DDD) Group Home and Home and Community-Based Services (HCBS) programs
- Completed fact findings, corrective action plans, audits, and renewals to ensure compliance with state and agency standards
- Conducted interviews, hired and onboarded new staff.
- Ensured staff compliance with DDD policies, procedures, and state-mandated training’s
- Planned and developed Person-Centered Service Plans (PCSP) and Individual Support Plans (ISP) in collaboration with team members
- Coordinated and led staff training sessions to strengthen compliance and quality of care
- Covered Group Home Manager shifts when needed to ensure continuity of care and oversight
- Attended and contributed to monthly PCSP and BTP (Behavior Treatment Plan) meetings, supporting individualized member needs and compliance requirements
- Maintained provider and employee files, ensuring certifications and documentation were accurate and up to date
- Responded to and managed vendor calls (GH and HCBS) for agency growth.
- Collaborated with guardians, case managers, and state representatives to ensure quality services and strong communication
Transportation Dispatcher
JNM Transportation
03.2022 - 08.2022
- Temporary position
- Handled incoming calls and emails from customers regarding schedules or any issues with deliveries
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify the understanding of details.
- Responsible for invoices and properly keeping records.
- Communicated with drivers to assign projects and determine which trucks and trailers will be used with each load.
Nursing Assistant
Riverside University Health System
03.2017 - 08.2022
- Collaborated with peers and attended training to help provide patients with the highest level of care.
- Counseled and mentored patients on substance use and life choices.
- Answered call lights and supported patient safety and comfort.
- Helped patients effectively achieve activities of daily living.
- Took Patient Vital Signs and assisted with activities of daily living
Education
Bachelor’s - Health Care Administration
GCU
02-2027
Licensing - undefined
Lash Technician
Phoenix, Az06.2025
undefined
Just Harmony Nursing
Riverside, Ca01.2014
undefined
James M Bennett High School
Salisbury, MD01.2013
Skills
- Team leadership
- Clear verbal and written communication
- Client relations expertise
- Strong organizational skills
- Innovative thinking
- Analytical problem-solving
- Resource management
- Budget administration
Languages
Spanish
Native or Bilingual
Timeline
Program Administrator
Starlink Care LLC
08.2024 - Current
Care Coordinator
Starlink Care LLC
08.2022 - 08.2024
Transportation Dispatcher
JNM Transportation
03.2022 - 08.2022
Nursing Assistant
Riverside University Health System
03.2017 - 08.2022
Licensing - undefined
Lash Technician
undefined
Just Harmony Nursing
undefined
James M Bennett High School
Bachelor’s - Health Care Administration
GCU
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