Joana Navarro
Miami,FL
Summary
My name is Joana Navarro. I am an extremely hardworking employee who brings a welcoming attitude into the workplace. I’m loyal & always ready to lend a helping hand. I have extensive experience with the ins and outs of customer service.
I offer a compassionate and organized approach to animal care, with a strong desire to learn and grow in this environment. I have a foundational knowledge of animal behavior and welfare within my experience, ready to use and develop these skills in animal care.
As a customer service representative, this brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
I consider myself highly skilled in conflict resolution, communication, and ensuring customer satisfaction. I am an effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
4
4
years of professional experience
Work History
Adoption Counselor
Humane Society Of Greater Miami
05.2025 - 12.2025
- Conducted comprehensive assessments to match pets with suitable adopters.
- Facilitated adoption events to promote responsible pet ownership and increase adoptions.
- Provided guidance and support to potential adopters through the decision-making process.
- Developed educational materials on pet care and adoption procedures for community outreach.
- Collaborated with veterinary staff to ensure health and wellness of adoptable animals.
- Streamlined intake processes to enhance efficiency in animal placement initiatives.
- Trained volunteers on adoption protocols and customer interaction best practices.
- Implemented follow-up procedures to ensure successful transitions for adopted pets and families.
Team Member
Museum of Graffiti
03.2024 - 05.2025
- Requires me to be extremely flexible between multiple positions such as working events, front desk, gift shop, & giving tours as needed.
- Some of my accomplishments include creating over $1K in profit a day in both ticket and gift shop sales, displaying adaptability during events & multitasking between stations to keep operations running smoothly, presenting problems and solutions to management to improve the work environment, participating in offsite promotional opportunities & networking to create excitement around the brand in a way that upholds company standards, going above and beyond to ensure knowledgeability about the information presented to me in order to give tours to up to 50 people & train new staff to thrive in the workplace. Time & time again I have proven my ability to be a team player as well as working independently to conquer any task or obstacle presented to me.
- Assisted in organizing exhibits, enhancing visitor engagement through innovative displays.
- Collaborated with team to maintain museum cleanliness and order, ensuring positive visitor experiences.
Second Assistant Manager/Keyholder
Zumiez
09.2021 - 12.2023
- Over two years with Zumiez, I acquired many skills which molded me into the employee I am today. I was promoted within my first year of working for the company due to my dedication & outstanding performance.
- Some of my accomplishments include training a team of new employees in preparation for transfer to a larger volume store, taking on a leadership role both onsite & at offsite events, promoting comradery among different store locations & building professional relationships between those I worked beside as well as customers, packaging orders within a limited time frame, implementing floor moves to drive sales, and taking initiative over inventory & transfers with little to no discrepancies all while maintaining an exemplary sales performance. I am my peers & delegating daily tasks in an orderly yet engaging manner.
- Assisted with daily operations, supporting store management in achieving sales goals.
- Trained new staff on customer service standards and product knowledge.
- Monitored inventory levels, ensuring accurate stock availability and presentation.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
Education
Some College (No Degree) - Veterinary Science
Miami-Dade College J. Padron Campus
Miami, FLSkills
- COMMUNICATION: The ability to communicate effectively with both customers & coworkers to ensure everyone’s needs & wants are being met & goals are being met
- LEADERSHIP: I am always prepared to lead by example & guide my team to produce the best results they possibly can
- TEAM PLAYER: A friendly attitude & willingness to work with others using interpersonal skills
- CUSTOMER SERVICE SKILLS: The ability to create long-lasting relationships with customers to ensure they are satisfied with their experience and eager to return
- ORGANIZATIONAL SKILLS: Maintaining a tidy & organized work environment to ensure maximum efficiency & overall satisfaction in the workplace
- QUICK LEARNER: Always ready to take on new tasks head on & perfect my approach
LANGUAGES
Fluent in both English & Spanish
Timeline
Adoption Counselor
Humane Society Of Greater Miami
05.2025 - 12.2025
Team Member
Museum of Graffiti
03.2024 - 05.2025
Second Assistant Manager/Keyholder
Zumiez
09.2021 - 12.2023
Some College (No Degree) - Veterinary Science
Miami-Dade College J. Padron Campus
BASIC INFO
- (786) 406-3252
- Jn091304@gmail.com
- Miami, Florida