Joana Oliva Campos
Spring,TX
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Seeking a Business Administrative role (preferably fully remote or hybrid remote position but open to In Office) where I may bring my Positive attitude, Professional Demeanor, and apply the many Skills I have acquired over the years in a New Environment where I can continue to Expand my knowledge and Grow with the Company.
Overview
15
15
years of professional experience
Work History
National Account Support Specialist
Atosa USA Inc.
11.2020 - Current
- Perform wide-ranging administrative, financial and service-related functions.
- Serve as primary point of contact for escalations from both internal teams and external customers during critical situations, resolving issues effectively.
- Establish strong relationships with key decision-makers assigned accounts, fostering trust and rapport-building efforts over time.
- Implemented process improvements that significantly reduced response times and improved overall customer experience.
- Work with company Executives to review and implement new strategies and opportunities for growth.
- Generate continuous customer referrals by delivering exceptional sales support.
- Maintain a high level of product knowledge through continuous learning and development initiatives, enhancing credibility with clients.
- Increase client satisfaction by effectively managing national accounts and addressing customer concerns in a timely manner.
- Manage high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with top clientele involved.
- Streamline communication channels & Coordinate cross-functional teams for better collaboration among sales, operations, and finance departments to ensure seamless executions of Projects, as well as resolve customer issues promptly to ensure client satisfaction, retention & loyalty.
- Support sales team by providing up-to-date information on product availability, enabling them to better serve clients with accurate delivery estimates.
- Provide comprehensive training to new team members, increasing productivity levels within the department.
- Proactively identify potential risks or challenges in accounts, taking necessary steps to mitigate any negative impact.
- Actively participated in networking events representing the company's interests while expanding professional connections within the industry sector.
- Work closely with finance teams on billing and collections for National Accounts, ensuring timely payments and minimizing account receivables.
- Oversee invoicing processes, guaranteeing accurate billing information is provided to clients while minimizing errors or discrepancies that could impact financial outcomes.
- Draft common document templates to reduce time spent creating documents from scratch.
- Developed strong relationships with suppliers/vendors to ensure timely receipt of goods/products needed for fulfilling customer orders efficiently.
- Collaborate with Regional Operations Managers Nationally to maintain optimal stock levels, reducing backorders and improving delivery times.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases, inventory allocation and expedited processing of orders.
- Generated Reports and Data analytics to help stay on top of Urgent Order Fulfillments & back orders to meet deadlines.
- Maximized customer retention through diligent follow-up on backordered items and proactive communication regarding delays or substitutions as needed to meet Chain & Franchise Project Rollouts with Deadlines.
- Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
Executive Assistant to the Vice President
Atosa USA Inc.
01.2023 - 01.2024
- Managed executive calendars, scheduling meetings, events, and appointments, as well as coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, screening phone calls, and responded accordingly to support executive correspondence.
- Served as the liaison between departments to facilitate effective communication throughout the company.
- Helped our Admin Team Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Reconciled all Receipts & Expenses to Submit organized Expense Reports on all Business & Travel Related Expenses for myself and Our VP of Sales/CRO
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Generated new business opportunities through networking with industry professionals during events.
- Assisted in increasing sales leads by effectively communicating product features and benefits to potential clients.
- Captured vital contact information from potential leads, facilitating prompt follow-up by sales representatives post-event.
- Utilized strong interpersonal skills to build rapport with trade show attendees, facilitating positive experiences for potential customers and building strong relationships with existing customers.
Customer Service & Operations
Atosa USA Inc.
09.2019 - 11.2020
- Provided exceptional customer service by quickly addressing concerns or inquiries related to orders, maintaining a high level of professionalism throughout all interactions.
- Streamlined order processing time with efficient data entry and accurate documentation of customer orders.
- Maintained comprehensive records of all processed orders for future reference, aiding in tracking shipments and resolving disputes.
- Checked inventory and selected products from specific locations based upon availability.
- Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
- Collaborated with warehouse staff to ensure timely shipment of orders, resulting in improved delivery times.
- Coordinated logistics for customer orders.
- Assisted accounting department in resolving billing issues, leading to increased accuracy in invoicing and timely payments.
- Processed returns per policies and assisted with complex returns.
- Managed product returns efficiently, processing refunds or exchanges while tracking reasons for returns to inform future improvements.
- Coordinated with shipping partners to arrange prompt pickups and deliveries of returned merchandise, minimizing transit times for improved customer experiences.
- Completed general clerical work such as photocopying, document scanning and collating.
- Assisted with document scanning projects to transition paper files into a secure electronic database.
Accounting Assistant
Source Graphics
02.2017 - 09.2019
- Processed payments and documents such as invoices, journal vouchers, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software such as Quickbooks to prepare Invoices, Purchase orders, Sales Orders, as well as weekly and monthly financial reports.
- Managed & expedited high-volume invoice processing tasks while consistently meeting tight deadlines between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Safeguarded company assets, maintaining accurate inventory records and conducting periodic physical counts.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software, as well as helping make necessary adjustments.
- Managed purchasing, stocking and organizing inventory.
- Performed monthly reconciliation of open purchasing orders.
- Prepared vendor invoices and processed incoming payments.
Order Fulfillment Associate
Source Graphics
08.2016 - 02.2017
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Streamlined order processing time with efficient data entry and accurate documentation of customer orders.
- Maintained comprehensive records of all processed orders for future reference, aiding in tracking shipments and resolving disputes.
- Contributed to team efficiency by cross-training in various roles within the order processing department, ensuring seamless coverage during absences or peak periods.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Collaborated with warehouse staff to ensure timely shipment of orders, resulting in improved delivery times.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Lead Technical Service Dispatcher
Atosa Catering Equipment
05.2015 - 08.2017
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Improved response times by streamlining dispatch processes and implementing efficient routing strategies.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Implemented scheduling optimization strategies that maximized resource utilization while minimizing operational costs.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Collaborated with management to develop strategic plans for growth and expansion within the company''s geographic area/Nationally.
- Analyzed key performance metrics on an ongoing basis, identifying trends, technical & product improvement or other areas requiring targeted improvement efforts.
- Analyzed customer feedback and provided solutions to improve customer service.
Account Manager
Alderete Chiropractic Center
01.2013 - 04.2014
- Developed comprehensive financial plans for clients to offer personalized treatment plans & recommendations with supporting data, resulting in improved long-term stability, overall wellness improvement and growth with our practice.
- Built strong relationships with clients through excellent customer service, consistent communication and proactive treatment plan updates.
- Streamlined internal processes for increased efficiency, allowing for a higher volume of client engagements.
- Managed sensitive client information with utmost discretion, building trust among existing and prospective clientele alike.
- Achieved significant revenue growth by exploring new markets and expanding the practice's client base through working with Marketing manager to target new marketing initiatives.
- Evaluated complex workers compensation claims, ensuring proper investigation and handling.
- Improved claims accuracy by thoroughly analyzing and evaluating workers compensation risks.
- Managed workers compensation claims process effectively while maintaining appropriate confidentiality measures.
- Consulted with attorneys on personal injury and workers compensation claims.
- Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Analyzed reports to identify areas for improvement in the overall billing process, leading to increased revenue collection rates.
- Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
- Assisted in reconciling deposit and patient collections.
- Monitored outstanding invoices and performed collections duties.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
Chiropractic Assistant
Alderete Chiropractic Center
12.2012 - 01.2014
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Increased patient retention through exceptional customer service and follow-up communications.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
Clerical Worker
SouthLand Energy Systems
07.2009 - 09.2012
- After being a Temp. at the Maravilla foundation, they found me to do an outstanding job and hired me to work in their fast paced weatherization program where we fixed low income homes to be more energy efficient
- I did Clerical work such as data entry, label and file making, filing, faxing, scheduling appointments, making copies and packets of important paperwork to send out to partnered agencies and companies
- Inquiries and call backs for prospective, new clients as well as old ones interested in our various non profit/low income assistance programs.
- Occasionally Help Scheduling department with Dispatch & routing field technicians to designated job sites/routes.
- Fill in for Front Desk Reception when needed.
- Delivered clerical support by handling range of routine and special requirements.
- Provided valuable support during audits by ensuring all documentation was well-organized and easily accessible.
Temporary Position: OFFICE ASSISTANT
The Maravilla Foundation
12.2010 - 07.2011
- Office Assistant in a program where we helped low income families pay their bills and weatherize their homes
- Made brief professional phone calls and left messages
- Made and sent mail, faxes, and copies of important paperwork
- Overlooking and organizing all files and client information
- Data Entry and Label making
- Very Organized and quick learner
- Would complete all work given long before the end of the day.
Temp. WAREHOUSE INVENTORY
LA Movers
06.2009 - 08.2009
- Enhanced inventory accuracy by conducting regular cycle counts on textiles, fabrics and clothing to input into company database with different organization codes and reconciling discrepancies.
- Performed data entry and completed proper paperwork by using various computer programs like Excel, Word, And Publisher.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
Education
No Degree - Business Administration And Management
Colorado Technical University
Colorado Springs, COHigh School Diploma -
Theodore Roosevelt Senior High School
Los Angeles, CA12.2011
Skills
- Self Sufficient & Hardworking
- Excellent attention to detail & Efficient Multitasking
- Quick and Efficient Problem Solver
- Great with High Volume & Fast Pace Environments
- Great in Teams and as a Leader (Manager skills)
- 60-80wmps with 94-97% accuracy
- Exceptional Customer Service & Sales Support Skills
- Professional Demeanor with a Positive Attitude
- Data Entry, Reports & Spreadsheets
- Inventory & Financial Data Management
- Operations & Logistics
- Business Administration & Organization
- SAP, Quick books, Microsoft 365 (Excel, Word, Outlook, Powerpoint, Teams, OneDrive) & Google Sheets, Docs, Drive etc
References
- Mehreen Kahn, Part of the Accounting Team at Source Graphics, (949) 689-3159
- Christina Clemen, GSA Accounts Manager At Source Graphics, (559) 974-3381
- Carina Tello, Marketing Director/Office Manager/Supervisor at Alderete Chiropractic, (714) 699-8900
- Erika Palacios, Atosa Catering Equipment Accountant, (909) 632-8798
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Executive Assistant to the Vice President
Atosa USA Inc.
01.2023 - 01.2024
National Account Support Specialist
Atosa USA Inc.
11.2020 - Current
Customer Service & Operations
Atosa USA Inc.
09.2019 - 11.2020
Accounting Assistant
Source Graphics
02.2017 - 09.2019
Order Fulfillment Associate
Source Graphics
08.2016 - 02.2017
Lead Technical Service Dispatcher
Atosa Catering Equipment
05.2015 - 08.2017
Account Manager
Alderete Chiropractic Center
01.2013 - 04.2014
Chiropractic Assistant
Alderete Chiropractic Center
12.2012 - 01.2014
Temporary Position: OFFICE ASSISTANT
The Maravilla Foundation
12.2010 - 07.2011
Clerical Worker
SouthLand Energy Systems
07.2009 - 09.2012
Temp. WAREHOUSE INVENTORY
LA Movers
06.2009 - 08.2009
No Degree - Business Administration And Management
Colorado Technical University
High School Diploma -
Theodore Roosevelt Senior High School
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