Joana Powell
Marion,IA
Summary
Dynamic operations leader with a proven track record at Pandora Jewelry, excelling in training and mentoring staff while enhancing workflow efficiency. Skilled in performance analysis and customer engagement, I successfully implemented strategic changes that improved team collaboration and operational effectiveness, fostering a culture of continuous improvement and professional growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager of Operations
Pandora Jewelry
04.2023 - Current
- Coordinated daily operations to enhance workflow efficiency across multiple departments.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Streamlined communication processes between team members and upper management for improved collaboration.
- Implemented training programs for new staff, fostering a knowledgeable and skilled workforce.
- Analyzed operational procedures, identifying areas for improvement and recommending strategic changes.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Store Manager
Claires Boutique St Aug Outlet Mall
04.2019 - 04.2023
- Assisted in training new staff on store policies and procedures.
- Supported inventory management by organizing stock and maintaining displays.
- Learned to operate point-of-sale systems efficiently for customer transactions.
- Engaged with customers to provide exceptional service and resolve inquiries.
- Adapted quickly to changing priorities while managing daily tasks effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Capri College
Cedar Rapids, IA05.2015
Skills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Performance analysis
- Business development
- Customer engagement
- Performance tracking
Timeline
Assistant Manager of Operations
Pandora Jewelry
04.2023 - Current
Store Manager
Claires Boutique St Aug Outlet Mall
04.2019 - 04.2023
High School Diploma -
Capri College
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