Joana Quintero
Long Beach ,CA
Summary
Knowledgeable Customer Service Logistics CSR with expertise in coordinating shipping and receiving and proven multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
New Connect Freight
01.2021 - 03.2024
- "Managed six accounts related to picking and packing, Transloading, overseeing order fulfillment, inventory management, and coordination with warehouse personnel to ensure accurate and timely shipments.
- "Process customer orders accurately and efficiently, ensuring timely delivery and resolving any order-related issues such as shipping delays or product availability.
- Monitor and update inventory levels, conduct regular stock checks, and coordinate with the warehouse team to ensure adequate stock availability for customer orders.
- Communicate with customers regarding order status, shipment tracking information, and any updates or changes to their orders, providing proactive and responsive customer service.
- Assist customers with billing inquiries, invoice.Create and process invoices accurately and in a timely manner, ensuring that billing information is complete, compliant with contractual terms, and reflects the agreed-upon pricing and services.
- Establish and enforce quality control measures for packing, labeling, and shipping processes, ensuring that products are packaged securely, accurately labeled, and comply with regulatory requirements.
Front Desk Receptionist
Accelerated Global Solutions
04.2017 - 01.2020
- The company's core business includes air, ocean , trucking , warehousing, T86 customs clearance, e-commerce fulfillment operations, sorting management and last mile delivery.
- Greet visitors to provide information and direct to appropriate personnel.
- Transmitted information or documents to customers.
- performed data entry into computer system to maintain accurate records of customer information.
- answered incoming calls , redirected callers to appropriate personnel or department and took messages as needed.
- collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
Education
High School Diploma -
Paramount High School
Paramount, CA06.2010
Skills
- Customer Service
- Data Entry
- Front Desk Receptionist
- Scheduling
- Bilingual, Spanish/ English
- Word, Excel, Outlook
- Bol's
- Do's
- Terminal Websites
- 3pl
Certification
Timeline
Customer Service Representative
New Connect Freight
01.2021 - 03.2024
Front Desk Receptionist
Accelerated Global Solutions
04.2017 - 01.2020
High School Diploma -
Paramount High School
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