Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Joana Reyes

Central Islip,NY

Summary

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.

Experienced with dough preparation, topping application, and oven management. Utilizes these skills to create consistently delicious and visually appealing pizzas. Knowledge of maintaining kitchen cleanliness and adhering to food safety protocols ensures high standard of service.

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

Overview

2026
2026
years of professional experience

Work History

Food Service Worker

Blaze Pizza
  • Prepared fresh ingredients for pizza and salad assembly.
  • Operated ovens and cooking equipment to ensure proper food preparation.
  • Maintained cleanliness and organization in workstations and dining areas.
  • Provided friendly and efficient customer service during busy shifts.
  • Assisted team members with food prep tasks during peak hours.
  • Followed safety guidelines to ensure a safe working environment.
  • Stocked supplies and ingredients to facilitate smooth operations.
  • Communicated effectively with team members to coordinate orders efficiently.
  • Served meals to customers in a friendly and courteous manner.
  • Operated cash register to process cash, check, and credit card transactions.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Performed variety of duties related to food service.
  • Cleaned kitchen areas, equipment and utensils.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Greeted customers upon arrival in the dining area.
  • Prepared beverages such as coffee, tea, soda.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Operated dishwashing machines safely and efficiently.
  • Properly stored all leftover food items after each shift.

Front Desk Receptionist

Dermatologist
02.2020 - 07.2025
  • Greeted patients warmly and checked them in for appointments efficiently.
  • Managed phone calls, scheduling appointments, and responding to inquiries promptly.
  • Maintained patient records accurately using electronic health record systems.
  • Handled billing inquiries and collected payments from patients professionally.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Medical Assistant

Dermatology
02.2020 - 07.2025
  • Assessed patient skin conditions during initial consultations and follow-up visits.
  • Assisted dermatologists with various procedures including biopsies and cryotherapy.
  • Managed patient records using electronic health record (EHR) systems effectively.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized charts, documents and supplies to maintain team productivity.

Brand Ambassador

American Eagle
07.2018 - 07.2021
  • Engaged customers by demonstrating product features and style tips.
  • Assisted in organizing promotional events to enhance brand visibility.
  • Collaborated with team members to maintain store presentation standards.
  • Handled customer inquiries and resolved issues efficiently and professionally.
  • Trained new staff on customer service techniques and sales strategies.
  • Gathered customer feedback for product development purposes.
  • Employed basic selling techniques to engage with customers.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.

Education

Home Health Aide Certificate - HHA

Ideal School of Allied Health Care
Hauppauge, NY
08.2025

High School Diploma -

Central Islip High School
Central Islip, NY
06.2024

Skills

  • Patient scheduling
  • Customer service
  • HIPAA compliance
  • Cash handling
  • Food safety
  • Attention to detail
  • Organizational skills
  • Time management
  • Scheduling appointments
  • Multitasking and organization
  • Verbal and written communication
  • Front office management
  • Electronic health records
  • Appointment scheduling
  • Patient assessment
  • Medical terminology
  • Customer engagement
  • Event coordination
  • Team collaboration
  • Conflict resolution
  • Fluent in [languages]
  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Vital signs monitoring
  • Bathing assistance
  • Light housekeeping
  • Client documentation
  • Documentation
  • ADL support
  • Care plan assessment
  • State Driver's license
  • Nutrition management
  • Patient education
  • Patient lifting techniques
  • Toileting assistance
  • Ambulation techniques
  • Compassionate client care
  • Spiritual support and companionship
  • Personal care services
  • Catheter care assistance
  • Basic housekeeping
  • Activities of daily living (adls)
  • Special needs care
  • Bathing support
  • Emotional support and companionship
  • Personal care aide
  • Documentation and reporting
  • Daily charting
  • Decision-making

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Personal Information

Timeline

Front Desk Receptionist

Dermatologist
02.2020 - 07.2025

Medical Assistant

Dermatology
02.2020 - 07.2025

Brand Ambassador

American Eagle
07.2018 - 07.2021

Food Service Worker

Blaze Pizza

Home Health Aide Certificate - HHA

Ideal School of Allied Health Care

High School Diploma -

Central Islip High School
Joana Reyes