Joana Rodriguez
Fort Stewart,GA
Summary
United States Army Veteran leveraging more than 4 years of proven experience in operations, healthcare, physical fitness, and nutrition. Established ability to work and learn in adverse and fast-paced environments. Possess a comprehensive background in documentation, leadership, clerical duties, data analysis, customer service, troubleshooting, compliance, x-ray imaging and problem-solving. Established medical admin career post military service. Started as a Patient Concierge for Jefferson Dental Clinic November of 2022 in Fort Worth, Tx. Got promoted January of 2023 as a Treatment Coordinator. Moved to Georgia and worked as a Chiropractic Assistant 2023-2024. Bilingual communicator both written and oral in both English and Spanish. Ability to provide care to people of all ages and diverse personnel. Career supported by Active Secret Security Clearance.
Overview
5
5
years of professional experience
Work History
Chiropractic Assistant
Arrowhead Clinic
04.2023 - 04.2024
- Managed all front desk tasks and procedures
- Processed referrals, verifications, and appointments
- Obtained and recorded patient medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality
- Coordinated daily administrative activities, including scheduling, patient check-in and check-out, and patient medical record maintenance
- Prepared treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care such as therapies
- Preformed XRay imaging
- Delivering compassionate support, attention, and assistance to patients and families.
Treatment Coordinator
Jefferson Dental & Orthodontics Clinic
11.2022 - 03.2023
- Provided proficient administration office support and managed various clerical duties in a fast paced clinic
- Responsible for making sure front desk is moving accordingly
- Discussed treatment plans with patients
- Coordinated all financial responsibilities to patients - problem solved
- Scheduled doctor and treatment appointments
- Verified and set up new insurance plans
- Used communication systems via email, text, and recall systems
- Utilized dental codes and dental terminology
- Translated for DAs and Doctors.
Patient Concierge
Jefferson Dental & Orthodontics Clinic
11.2022 - 03.2023
- Managed all front desk tasks and procedures to ensure proper office workflow
- Acted as a liaison between dentist, hygienist, and patients
- Calmly handled various phone calls and waiting areas
- Processed patient paperwork, insurance, appointments within clinic and scheduled appointments accordingly
- Utilized dental codes and dental terminology
- Translated for DAs and Doctors.
Team Leader - Nutrition and Culinary Specialist
United States Army
08.2019 - 01.2023
- Conducted regular inventory inspections on dining facilities to ensure compliance with regulations ensuring the health and safety of service members
- Maintained accurate sustainment stock records and developed workout plans that increased unit readiness
- Updated and implemented new monthly menus to build variety and influence better nutrition
- Administered and developed meal/nutrition plans.
Education
XRay Technician Certification -
Strength and Conditioning Certification -
Medical Billing and Coding Certification -
Medical Administration Certification -
Nutrition Apprenticeship -
Military Basic Training -
Bachelor of Science (B.S.), Healthcare Administration -
Southern New Hampshire University
12.2024
Associate of Arts (A.A), General Studies -
Tarrant County College
05.2019
Skills
- XRay Imaging
- Records Management
- Health Insurance
- Medical Terminology
- Billing and Coding
- Customer Service
- Administrative Tasks
- Nutrition and Physical Fitness
- Training and Development
- Adaptability and Flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Technical Competencies
Microsoft Office Suite 365, SharePoint, Google Docs, Adobe, Mac / Microsoft Windows
Timeline
Chiropractic Assistant
Arrowhead Clinic
04.2023 - 04.2024
Treatment Coordinator
Jefferson Dental & Orthodontics Clinic
11.2022 - 03.2023
Patient Concierge
Jefferson Dental & Orthodontics Clinic
11.2022 - 03.2023
Team Leader - Nutrition and Culinary Specialist
United States Army
08.2019 - 01.2023
XRay Technician Certification -
Strength and Conditioning Certification -
Medical Billing and Coding Certification -
Medical Administration Certification -
Nutrition Apprenticeship -
Military Basic Training -
Bachelor of Science (B.S.), Healthcare Administration -
Southern New Hampshire University
Associate of Arts (A.A), General Studies -
Tarrant County College
Similar Profiles
Amaya PrinceAmaya Prince
Administrative Assistant at Arrowhead ClinicAdministrative Assistant at Arrowhead Clinic
Kathy McGoughKathy McGough
Chiropractic Assistant at Arrowhead ClinicChiropractic Assistant at Arrowhead Clinic
Ashanty ThomasAshanty Thomas
Chiropractic Assistant at Arrowhead ClinicChiropractic Assistant at Arrowhead Clinic
Isabel VanGilderIsabel VanGilder
2nd Grade Elementary Teacher at Liza Jackson Preparatory School2nd Grade Elementary Teacher at Liza Jackson Preparatory School
Larry Wiley Jr.Larry Wiley Jr.
Headquarters Platoon Sergeant at United States ArmyHeadquarters Platoon Sergeant at United States Army