Joana Rozon
Valhalla,NY
Summary
Organized and efficient Office Secretary known for high productivity and ability to complete tasks swiftly. Possess specialized skills in document management, scheduling coordination, and client communication. Excel in time management, adaptability, and problem-solving to enhance office operations and support team objectives. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
4
4
years of professional experience
Work History
Office Secretary
L&Son HeatTech/AC
Yorktown Heights, NY
10.2024 - Current
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated meeting logistics such as room reservations and catering services.
- Managed multiple calendars and contacts using computer software.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained inventory of office supplies and placed orders when necessary.
Home Health Aide
La Familia Home Care
The Bronx, NY
03.2024 - 10.2024
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted in ambulation and exercise routines for clients.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Documented patient status and reported changes in care needs.
- Documented care provided and submitted notes to supervisor.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
Server
The club at Briarcliff
Briarcliff Manor, NY
10.2023 - 03.2024
- Followed health safety guidelines when preparing and serving food products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Nanny
Private Client
Beekman, NY
06.2023 - 02.2024
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Ensured a clean, safe, and supportive environment for clients at all times.
- Built strong and trusting rapport with clients and loved ones.
Catering Server
Paumecafenbar
Hastings-on-Hudson, NY
10.2023 - 11.2023
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Coordinated with event coordinators to adjust service details as needed for optimal guest satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Communicated effectively with co-workers to ensure smooth operation during events.
Student Intern
Somers intermidiate School
Somers, NY
02.2023 - 06.2023
- Established and supervised peer-counseling and peer-tutoring programs.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Advised parents and educational professionals on behavior, development, and academic needs of students.
- Organized classroom guidance lessons for small groups of students on topics including anger management, conflict resolution, self-esteem building, and bullying prevention.
- Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
Supervisor
greenway markets
Cross River, NY
10.2021 - 04.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
- Ensured that shelves were properly stocked with merchandise according to established guidelines.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Adhered to company policies regarding product ordering, storage, handling and pricing.
- Scheduled maintenance activities for equipment used throughout the store such as coolers, freezers.
Front Desk Receptionist
Sunningdale Golf & Country Club
Scarsdale, NY
08.2020 - 12.2020
- Coordinated maintenance requests for office equipment and facilities.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Updated and maintained office policies and procedures.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
High School Diploma -
Somers Highschool
Lincolndale, NY06-2023
Bachelor of Science - Psychology
Mercy College
Dobbs Ferry, NY05-2027
Skills
- Schedule management
- Database entry
- Scheduling and calendar management
- Calendar management
- Document management
- Billing and invoicing
- Verbal communication
- Scheduling appointments
- File management
- Cooking and meal preparation
- Special needs experience
- Homework assistance
- Potty training assistance
- Relationship building
- Child development expertise
- Conflict resolution
- Team member support
- Daily specials memorization
- Table resetting
- Order delivery practices
- Hostess support
- Food inspection
- Scheduling
- Bookkeeping
- Multitasking and prioritization
- Customer and client relations
- Data entry
- Certified Microsoft office specialist
- Professional and polished presentation
- Organization skills
- Office equipment operations
- Strategic planning
- Appointment scheduling
- Call redirection
Timeline
Office Secretary
L&Son HeatTech/AC
10.2024 - Current
Home Health Aide
La Familia Home Care
03.2024 - 10.2024
Server
The club at Briarcliff
10.2023 - 03.2024
Catering Server
Paumecafenbar
10.2023 - 11.2023
Nanny
Private Client
06.2023 - 02.2024
Student Intern
Somers intermidiate School
02.2023 - 06.2023
Supervisor
greenway markets
10.2021 - 04.2023
Front Desk Receptionist
Sunningdale Golf & Country Club
08.2020 - 12.2020
High School Diploma -
Somers Highschool
Bachelor of Science - Psychology
Mercy College
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