Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joana Russell

Fort Worth,TX

Summary

Compassionate Clinic Coordinator with 7+ years in a Orthopedic medical practice scheduling surgeries while maintaining an efficient fast paced clinic flow. Skilled in EPIC and manages multiple tasks simultaneously with minimal supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Clinic Coordinator- Orthopedics

Houston Methodist Specialty Group
04.2016 - Current
  • Managing clinic and surgical scheduling to determine proper information and orders are accurate
  • Retrieve HPI while placing all patient information in EPIC system correctly
  • Pre-op/post-op patients for surgery and discuss upcoming procedure, schedule surgery date, create posting surgery sheets with proper CPT/ICD 10 codes
  • Providing patient/family education and support daily
  • Communicate with other physicians for patients being admitted same day, and operating room staff for physician surgery start times and block times
  • Contact other physician practices to retrieve or dispense information regarding patients
  • Communicate with billing for pre-authorizations when needed (providing proper CPT/ICD 10 codes)
  • Assisting physician in clinic for procedures along with following orders given by physician
  • Prepare patient/room for in-clinic procedures, prepare ultrasound machine, autoclave for sterilization of instruments
  • Multi-tasking verbal/physical orders and managing fast-paced clinic
  • Effective patient communication through EPIC mychart including informing physician for urgent patients’ needs
  • Return patient calls for all needs and answer all questions/concerns
  • Prescribing medications via e-fax or written
  • Dispense medical equipment, suture removal, wound care including discharge information for patients to understand
  • Complete FMLA/disability
  • Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Attend meetings with management/physician to discuss needs or updates regarding improving patients care.

Certified Medical Assistant - NIR Unit

MD Anderson Cancer Center
03.2015 - 04.2016
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Explained pre and post procedures to patients to reduce anxieties and increase patient cooperation.

Certified Medical Assistant

Colorectal Surgical Associates
04.2013 - 03.2015
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.

Education

No Degree - Nursing Science

Houston Community College
Houston, TX

CMA - Medical Assisting

Remington College
09.2011

HS Diploma -

Deer Park HS
05.2006

Skills

  • Well-developed communication skills demonstrated through professional verbal and writing abilities
  • Perform, and expedite all clinical needs/requests
  • Ensuring positive overall patient experience
  • Positive attitude and proper communication with patients, physicians, colleagues, and family members of patients
  • Escalate EPIC issues and trends to ensure effective use of system
  • Timely completion of all assignments
  • Knowledgeable in computer operations and applications including EPIC, Microsoft Teams, Windows, Microsoft Word, Excel, PowerPoint, Internet, E-mail, and basic typing and keyboarding skills

Certification

NAHP -Certified Medical Asst. Certification: 189862 BLS/AED Exp: 06/2023

Timeline

Clinic Coordinator- Orthopedics

Houston Methodist Specialty Group
04.2016 - Current

Certified Medical Assistant - NIR Unit

MD Anderson Cancer Center
03.2015 - 04.2016

Certified Medical Assistant

Colorectal Surgical Associates
04.2013 - 03.2015

No Degree - Nursing Science

Houston Community College

CMA - Medical Assisting

Remington College

HS Diploma -

Deer Park HS

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Joana Russell