Joana Saucedo
Elkhart,IN
Summary
Energetic team player, successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to an open, communicative culture where employees feel empowered to contribute to the company's success.
Overview
4
4
years of professional experience
Work History
Supervisor
Drive and Shine
10.2023 - Current
- Resolved customer complaints in a timely manner, while ensuring customer satisfaction.
- Directed cars into the car wash with hand signals.
- Greeted the customer at the XPTS.
- I advised the customer about the service offered.
- Monitored employee productivity levels on a regular basis to identify areas for improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Provided training for new employees.
- Opened and closed facilities.
- Perform oil changes on vehicles
Housekeeper
Dirt busters LLC
06.2023 - 09.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers, and sinks.
- Changed bed linens and towels, and tidied up rooms.
- Stocked amenities such as soap, shampoo, and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops, and fixtures.
- Disinfected telephones, light switches, and other frequently touched objects.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping, and scrubbing.
- Maintained and organized the cleaning supplies stock.
- Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cashier Team Lead
Martins Supermarkets
05.2021 - 04.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on the proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure the accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors, and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Coordinated with other departments when additional support was needed during peak hours.
- Monitored cashier performance, providing feedback as needed.
- Resolved discrepancies between the POS system and physical money amounts in the drawers at the end of the shift.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves, or bagging groceries.
Cashier
InterCambio Express
02.2021 - 04.2021
- Cashed checks.
- I counted the money in the cash drawer at the beginning of my shift to ensure that the amounts were correct and that I had sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Help customers transfer money within the states and Central America.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Concord Community High School
Elkhart, IN06.2023
Skills
- Process Improvement
- Strategic Planning
- Inventory Control
- Operations Management
- Process Monitoring and Improvement
- Goal-Oriented
- Training and mentoring
- Employee motivation
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Drive and Shine
10.2023 - Current
Housekeeper
Dirt busters LLC
06.2023 - 09.2023
Cashier Team Lead
Martins Supermarkets
05.2021 - 04.2022
Cashier
InterCambio Express
02.2021 - 04.2021
High School Diploma -
Concord Community High School
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