Joana Sparrow
Brooklyn,NY
Summary
Determined and organized professional with 10 years of experience in the tourism and hospitality industry. Possesses strong problem-solving and communication skills. Eager to learn and adapt to new challenges, thriving in both independent and collaborative work environments. Passionate about exceeding expectations and creating memorable experiences for guests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express Hotel Suites
Woodside Queens, NY
05.2024 - Current
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Addressed customer needs in a timely manner.
Company Coordinator
Tarlac Convention And Visitors Bureau
05.2014 - 11.2023
- Answering phone calls, emails, and other inquiries, acting as a first point of contact for internal and external communication.
- Oversees all aspects of events, from planning and logistics to execution and follow-up. This includes securing venues, managing vendors, liaising with speakers, and ensuring smooth event flow.
- Attending seminars and trainings and acts as company representative
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized company-wide events that boosted employee morale and cultivated team spirit within organization.
Education
Associate Degree Of Hotel And Restaurant Services - Hospitality
Tarlac School of Arts And Trade
04.2014
Skills
- Highly organized and detail-oriented
- Strong communication skills
- Leadership Skills
- Customer Service
Certification
- National Certificate II in Housekeeping
- National Certificate II in Tour Guiding Services
- National Certificate II in Food and Beverage Services
- National Certificate II in Bartending
- National Certificate II in Commercial Cooking
Timeline
Front Desk Agent
Holiday Inn Express Hotel Suites
05.2024 - Current
Company Coordinator
Tarlac Convention And Visitors Bureau
05.2014 - 11.2023
Associate Degree Of Hotel And Restaurant Services - Hospitality
Tarlac School of Arts And Trade