Joana Suarez
Corona,NY
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
5
5
years of professional experience
Work History
Bra Fit Expert
Victoria's Secret & PINK
Manhattan, NY
06.2021 - Current
- Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction.
- Proactively assist over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and processing payments.
- Ensure accurate inventory counts for over 300 items by counting stock and timely identifying and reconciling any discrepancies.
- Strategically place the product in the back room, ensuring the product is evenly distributed to achieve optimal balance and stocked at the ideal quantities.
- Support in the operations of all aspects of the retail space, including window installations, fitting room operations, supplies, and equipment management.
Cashier
Butterfield Market
Manhattan, NY
06.2020 - 05.2021
- Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
- Optimize and carefully package customer orders in line with their unique needs and preferences.
- Happily fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 30 food items.
- Provided friendly customer service all while remaining calm during periods of high volume.
Intern
The Floating Hospital
Long Island City, NY
09.2019 - 03.2020
- Welcomed 20-30 guests per shift, coordinated check-in, and directed them to their destination.
- Direct client inquiries, resolve conflicts and confirm appointments with external offices.
- Coordinated pick up and delivery of express main services, unpacking supplies, and stocked supplies.
- Maintained an organized, clean, professional workspace and waiting area.
Education
Bachelor of Science - Psychology
Mercy College
Dobbs Ferry, NY12-2024
Skills
- Brand Awareness
- Upselling strategies
- Sales and Upselling
- Customer Assistance
- Store Organization
Timeline
Bra Fit Expert
Victoria's Secret & PINK
06.2021 - Current
Cashier
Butterfield Market
06.2020 - 05.2021
Intern
The Floating Hospital
09.2019 - 03.2020
Bachelor of Science - Psychology
Mercy College