Joana Urrutia
Myrtle Beach,SC
Summary
Dynamic and results-oriented professional with a proven track record at Duck Donuts and McDonald’s, excelling in customer service and team collaboration. Mastered multitasking and active listening, significantly enhancing customer satisfaction and team efficiency. Demonstrates exceptional problem-solving and communication skills, fostering positive relationships and a productive work environment.
Overview
2
2
years of professional experience
Work History
Staff
Duck Donuts
Myrtle Beach, SC
05.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
Crew Member
McDonald’s
Myrtle Beach, SC
07.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Socastee High School
Myrtle Beach, SCSkills
Materials restocking
Safe equipment operations
Cleaning skills
Cash Handling
Customer service understanding
Excellent Communication
Active Listening
Dependable and Responsible
Attention to Detail
Written Communication
Analytical and Critical Thinking
Teamwork and Collaboration
Teambuilding
Problem-Solving
Multitasking Abilities
Cultural Awareness
Accomplishments
Minor of the year, McDonald’s 2022
Languages
Spanish
Native or Bilingual
Timeline
Staff
Duck Donuts
05.2024 - Current
Crew Member
McDonald’s
07.2022 - 08.2023
Socastee High School