Joana Wantland
Hacienda Heights,CA
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Accomplished Licensed Vocational Nurse leverages critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Collaborates with physicians and multidisciplinary team members, restoring patients' health through nursing and health education processes. Maintains positive attitude in urgent, stressful situations.
Overview
16
16
years of professional experience
Work History
Senior Manager, Licensed Vocational Nurse
USC Verdugo Orthopaedic Surgery
09.2022 - Current
- Managed three clinic openings successfully– operations management
- Working on fourth clinic opening project with diagnostic capabilities
- Working on transformation of temporary clinic to permanent clinic project with diagnostic and procedure capabilities
- Currently managing thirty- three employees
- Currently managing fifteen physicians
- Monitors daily workflow of the clinic to implement process improvement and patient safety and satisfaction
- Attending leadership meetings
- Coordinates meetings with physicians and staff
- Present clinic data to quarterly meetings with physicians and staff
- Training of new staff (clinical, front office, back office, supervisors)
- Performs monthly required audits following JACHO guidelines
- Budget management using Strata application
- Timekeeping using Kronos application
- Lumeon application (appointment reminder / electronic check-in)
- Tonic application
- Operations management, which includes assisting with opening of new Orthopaedic clinic
- Tasks include onboarding of physicians and contracted employees
- Participating with training new staff to electronic health record and workflow of clinic
- Enrolled physicians with workers compensation MPN to see work injured employees; this includes Federal employee’s workers compensation.
Clinic Manager / Licensed Vocational Nurse
USC Verdugo Orthopaedic Surgery
04.2015 - 11.2017
- Managed three clinic openings – operations management
- Working on clinic expansion project with diagnostic capabilities
- Working on transformation of temporary clinic to permanent clinic project with diagnostic and procedure capabilities
- Currently managing seventeen employees
- Currently managing fifteen physicians
- Monitors daily workflow of the clinic to implement process improvement and patient safety and satisfaction
- Attending leadership meetings
- Coordinates meetings with physicians and staff
- Present clinic data to quarterly meetings with physicians and staff
- Training of new staff (clinical, front office, back office, supervisors)
- Ordering of supplies for the clinic
- Performs monthly required audits following JACHO guidelines
- Project management which includes implementation of HealthyOps patient satisfaction survey
- Implementation of safety protocols due to COVID-19 pandemic
- Budget management using Strata application
- Timekeeping using Kronos application
- Lumeon application (appointment reminder / electronic check-in)
- Tonic application
- Operations management, which includes assisting with opening of new Orthopaedic clinic
- Tasks include onboarding of physicians and contracted employees
- Participating with training new staff to electronic health record and workflow of clinic
- Enrolled physicians with workers compensation MPN to see work injured employees; this includes Federal employee’s workers compensation.
- Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
- Prepared patient rooms for visits by cleaning, sanitizing equipment and stocking supplies.
- Cared for clinic patients by administering medications and treatments for various conditions.
- Used Cerner to update electronic medical records with relevant patient information, laboratory test results and clinician orders.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Provided pre- and post-operative nursing care.
- Observed strict confidentiality and safeguarded all patient-related information.
- Delivered high-quality direct and indirect nursing care to up to 40-50 patients per day.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Performed triage to maximum team productivity and effectiveness.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Documented patient medical histories, current symptoms and vitals.
Licensed Vocational Nurse
Keck Medical Center of USC
Los Angeles, CA
09.2013 - 04.2015
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Worked with registered nurses to deliver comprehensive, high-quality care to multi specialty ambulatory patients.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
- Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
- Used sterile techniques to prepare patients for procedures.
- Collected and documented vital signs to track current patient conditions.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Interviewed patients to obtain medical history.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Applied interventions to progress patients toward wellness and address maintenance of wellness.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered patient and family questions to educate on optimal treatment procedures.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Licensed Vocational Nurse
Kaiser Permanente, Clinic
, CA
02.2011 - 09.2013
- Collect data to assist with patient’s care plan
- Start intravenous lines and infuse fluids per Physician’s order
- Act as a Team Lead when management is off campus
- Assist with outpatient clinic
- Works with assigned provider
- Worked nurse clinic and give treatment as ordered by MD
- Treatments include IV hydration, breathing treatments, injections, etc
- Assist with outpatient clinic
- Work with assigned provider
- Assists Physicians / Registered Nurses with procedures
- Handles participant complaints efficiently and effectively in order that their satisfaction is maintained
- Collect data to assist with patient’s care plan
- Assist with outpatient minor procedures
- Assisted with wound care and applied wound dressings as ordered by PA.
Licensed Vocational Nurse
Arcadia Methodist Hospital
Arcadia, CA
02.2010 - 10.2011
- Responded to emergency situations based upon nursing standards
- Maintained an understanding of current regulatory requirements
- Assists Physicians / Registered Nurses with procedures
- Handled participant complaints efficiently and effectively in order that their satisfaction is maintained
- Collect data to assist with patient’s care plan
- Start IV’s and blood withdrawal
- Floating nurse to assist with critical patients who come into the emergency room
Licensed Vocational Nurse
Arcadia Methodist Hospital
Arcadia, CA
02.2008 - 02.2010
- Responded to emergency situations based upon nursing standards
- Maintained an understanding of current regulatory requirements
- Assists Physicians / Registered Nurses with procedures
- Handled participant complaints efficiently and effectively in order that their satisfaction is maintained
- Collect data to assist with patient’s care plan
- Start IV’s and blood withdrawal
- Float to different units as needed
Licensed Vocational Nurse
Greater El Monte Hospital
South El Monte, North
12.2007 - 08.2008
- Medical Surgical / Telemetry Unit, Responded to emergency situations based upon nursing standards
- Maintained an understanding of current regulatory requirements
- Assists Physicians / Registered Nurses with procedures
- Handled participant complaints efficiently and effectively in order that their satisfaction is maintained
- Collect data to assist with patient’s care plan
- Start IV’s and blood withdrawal
Education
Masters - Healthcare Administration
USC Sol Price School of Public Policy
05.2019
Licensed Vocation Nurse - Nursing
Hacienda La Puente Adult Education
La Puente, CA06.2007
Bachelor of Science - Computer Information Systems
Devry University
Pomona, CA10.2004
High School Diploma -
Walnut High School
Walnut, CA06.1999
Skills
- Reporting Management
- Operations Planning
- Business Performance Management
- Data-Driven Decision-Making
- Cross-Functional Team Leadership
- Performance Evaluations
- Nursing Staff Supervision
- Team Leadership
- Documentation and Reporting
- Recruitment and Hiring
- Conflict Resolution
- Vital Signs Recording
- Project Planning
- Teamwork and Collaboration
- Technical Proficiency
- Complex Problem Solving
- Problem Resolution
- Staff Training
- Employee Development
- Patient Positioning and Transporting
- Verbal and Written Communication
- Patient Observation
- Care Planning and Modifications
- Work Planning and Coordination
- Cost Control
- Hiring and Training
- Patient Charting
- Information Compiling and Auditing
- Goal Setting
- Healthcare Common Procedure Coding System HCPCS
- Procedure Explanation
- Medication Administration
- Wound Dressing
- Onboarding and Orientation
- Team Building
- Epic Systems
- Work Planning and Prioritization
- Staff Supervision
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Administration and Reporting
- Nursing Intervention Evaluations
- Budget Management
- Interdisciplinary Team Collaboration
- Scheduling and Coordinating
Accomplishments
- Recognized with Manager Service and Access award in 2019 for outstanding performance and team contributions.
- Exceeded new patient volume by average of 21 % in 2018 and 2019.
- Consistently maintained high customer satisfaction ratings.
References
References: Given upon request
Languages
English
Full Professional
Affiliations
- Member, Alumni Association
- 2019 Manager's Award - Service and Access
Timeline
Senior Manager, Licensed Vocational Nurse
USC Verdugo Orthopaedic Surgery
09.2022 - Current
Clinic Manager / Licensed Vocational Nurse
USC Verdugo Orthopaedic Surgery
04.2015 - 11.2017
Licensed Vocational Nurse
Keck Medical Center of USC
09.2013 - 04.2015
Licensed Vocational Nurse
Kaiser Permanente, Clinic
02.2011 - 09.2013
Licensed Vocational Nurse
Arcadia Methodist Hospital
02.2010 - 10.2011
Licensed Vocational Nurse
Arcadia Methodist Hospital
02.2008 - 02.2010
Licensed Vocational Nurse
Greater El Monte Hospital
12.2007 - 08.2008
Masters - Healthcare Administration
USC Sol Price School of Public Policy
Licensed Vocation Nurse - Nursing
Hacienda La Puente Adult Education
Bachelor of Science - Computer Information Systems
Devry University
High School Diploma -
Walnut High School