Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joana Zelaya

Houston,TX

Summary

I am a Pharmacy Technician and Receptionist with a track record of enhancing operational efficiency at Empower Pharmacy. Skilled in inventory management and customer service, I excel in strategic planning and maintaining confidentiality. Leveraging strong interpersonal skills and Microsoft Excel proficiency, I consistently deliver exceptional results. Skilled in ensuring smooth operations within shipping departments. Possess strong communication, problem-solving, and organizational skills to excel in fast-paced environments. Committed to maintaining safety standards and improving operational workflows for optimal performance. Strengths include effective leadership, problem-solving abilities, and proven skills in implementing operational improvements for inventory accuracy. Previous roles demonstrate significant impact on reducing inventory discrepancies and enhancing overall workflow efficiency.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Empower Pharmacy
Houston, TX
08.2023 - Current
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Established or maintained medications and other patient profiles.
  • Packaged finished products for shipping or delivery.
  • Stacked filled cartons onto pallets for shipping.
  • Processed new acquisitions, including labeling, shelving and maintaining appropriate records.
  • Ensured that correct labeling was applied to all outgoing packages.
  • Maintained accurate records of customer transactions.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained a clean workspace environment to ensure safety standards were met.

Receptionist

Isle Pedispa
Houston, TX
05.2022 - 07.2023
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted and directed visitors to appropriate personnel and answered average of 20-25 calls and emails daily.
  • Managed inventory of supplies, groceries.
  • Organized inventory for restocking purposes.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Increased sales by expanding inventory.

Receptionist

Massage Envy
Houston, TX
12.2021 - 03.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Developed and implemented customer service standards to ensure quality customer service.
  • Provided excellent customer service when delivering goods.
  • Provided training to new customer service representatives.
  • Developed strategies for improving customer service operations.

Receptionist

Supercuts
Houston, TX
09.2019 - 10.2020
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained accurate records of all inventory transactions using inventory management software.
  • Maintained inventory of supplies and equipment.
  • Ordered supplies and managed inventory.

Education

High School Diploma -

George Bush High School
Richmond, TX
05.2019

Skills

  • Project Management
  • Professional Demeanor
  • Strategic Planning
  • Document Control
  • Recordkeeping and Bookkeeping
  • Organization Skills
  • Scheduling
  • Certified Microsoft Office Specialist
  • Sorting and Labeling
  • Document Preparation
  • Microsoft Excel Certified
  • Excellent Communication Skills
  • Strong Interpersonal Skills
  • Maintains Confidentiality
  • Resourceful
  • Computerized shipping
  • Packaging and shipping
  • Shipping procedures
  • Inventory software
  • Inventory stocking
  • Inventory sorting
  • Inventory storage

Languages

English
Professional
Spanish
Professional

Timeline

Pharmacy Technician

Empower Pharmacy
08.2023 - Current

Receptionist

Isle Pedispa
05.2022 - 07.2023

Receptionist

Massage Envy
12.2021 - 03.2022

Receptionist

Supercuts
09.2019 - 10.2020

High School Diploma -

George Bush High School

Similar Profiles

CREATE PROFILE
Joana Zelaya