JOANADAIR AVERA
Elk Grove
Summary
Hardworking and highly motivated professional with combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven approach with a passion for growth and efficiency, aiming to meet company needs and increase service value.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Sacramento County ACH
01.2006 - Current
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Organized work flow in order to meet deadlines for timely completion of tasks
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists
- Stocked, labeled, and inventoried medication to keep accurate records.
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Pharmacy Technician
Long's Store
09.2001 - 03.2007
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
- Performed administrative duties such as filing documents, answering phones, and handling customer inquiries
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Certification - Pharmacy Technician
UEI College
San Diego, CA09.2001
Skills
- Proficient with Microsoft Office Suite
- File and Records Management
- Effective Performance Under Stress
- Document Organization
- Data Accuracy
- Inventory Control Expertise
- Analytical and Critical Thinking
- Complex Problem-Solving Skills
- Collaborative Teamwork
- Confidentiality and HIPAA
- Workflow optimization
- Manual and automated medication dispensing
Certification
- Pharmacy Technician License, TCH 39362
- Notary Public
Timeline
Pharmacy Technician
Sacramento County ACH
01.2006 - Current
Pharmacy Technician
Long's Store
09.2001 - 03.2007
Certification - Pharmacy Technician
UEI College