Joana Jannah M. Lapaz
West Covina,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Senior Production Specialist
Coney Island Creamery
San Dimas, California
09.2020 - Current
- Reviewed daily workload distribution to prioritize and distribute job assignments.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Administrative Consultant
HelmsBriscoe
Pasadena, California
02.2009 - 03.2020
- Provided secretarial and office management support to Directors, Senior Directors & Directors of Global Accounts while building cooperative working relationships.
- Create grids in Microsoft Excel for submitted property proposal and spreadsheet for clients
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered phone calls and emails to provide information regarding proposals submitted with multiple programs and built relationships with property reps
- Submit end of program Pickup Report and other Financial reports to properties to close each program
- Run Balance Aging to ensure accounts payable
- Organized files, developed spreadsheets, faxed reports and scanned documents in neat and organized fashion.
- Arranging amenities/gifts for clients and hoteliers
- Scheduled appointments, meetings as well as flights, rental cars and all other business needs for company Directors.
- Inventoried and ordered supplies for office.
Clean Room Technician
Emcore
Alhambra, California
12.2006 - 01.2009
- Maintained sterile clean room environment by wearing clean room garments and conforming to established Good Manufacturing Process practices.
Sales Representative
Pottery Barn
Pasadena, California
04.2006 - 12.2006
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
Sales Lead, Manager
Bath & Body Works
Arcadia, California
08.2003 - 03.2006
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Managed cash register operations using POS system and processed sales and returns.
PNC Financial
Pasadena, California
12.2002 - 06.2004
Lock-Box Clerk
Crest Chevrolet
San Bernardino, California
11.2002 - 03.2003
File Clerk
Pomona Medical Center
Pomona, California
07.2002 - 09.2002
Medical Front Office /Back Office Assistant
Clifford Okinaga Inc
Oahu, Hawai
02.2000 - 01.2001
- I Figurine Assembly/Delivery
Lab Technician II
Biosense Webster Inc
Irwindale, California
03.1995 - 12.1999
Education
Medical Office Management -
Bryman College
08.2002
Diploma -
Riverside Community College
01.1998
Diploma -
Rubidoux High School
01.1994
Skills
- Outlook Cvent
- Microsoft Word & Excel Customer Service
- Telecommunications Typing (48gwam)
- Account management
- Project management
Timeline
Senior Production Specialist
Coney Island Creamery
09.2020 - Current
Administrative Consultant
HelmsBriscoe
02.2009 - 03.2020
Clean Room Technician
Emcore
12.2006 - 01.2009
Sales Representative
Pottery Barn
04.2006 - 12.2006
Sales Lead, Manager
Bath & Body Works
08.2003 - 03.2006
PNC Financial
12.2002 - 06.2004
Lock-Box Clerk
Crest Chevrolet
11.2002 - 03.2003
File Clerk
Pomona Medical Center
07.2002 - 09.2002
Medical Front Office /Back Office Assistant
Clifford Okinaga Inc
02.2000 - 01.2001
Lab Technician II
Biosense Webster Inc
03.1995 - 12.1999
Medical Office Management -
Bryman College
Diploma -
Riverside Community College
Diploma -
Rubidoux High School