Joana Marie Angelo

Blog–"imwritingforyou.com" (launching on June 1st)

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations with customers
• Worked well in a team setting, providing support and guidance.
• I worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• I worked flexible hours across night, weekend and holiday shifts (digital nomad lifestyle)
• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.

• Managing the warehouse's daily emails
• Entering refurbishing requests from the clients
• Creating shipping and delivery plans for outgoing safes
• To execute a successful job, coordinate with the Data Entry, Shipping Coordinators, and Schedulers
• Providing clients with weekly reports
• Completing new hire packets for technicians and corporate employees
• Making employee identification badges
• Mailing employee and technician packages.
• Following up on and completing the Tech Supplies order
• Providing clerical assistance by addressing a variety of normal, urgent, and unique jobs.
• Safe Storage/Refurb/Parts Warehouse Billing procedure, Invoicing to ensure timely payment, and Invoices must be reported to clients.
• Producing high-quality documents, spreadsheets, and reports for internal and external customers.
• Consistently updating information on TrackVia from SP Implementations to ensure the accuracy of business records
• Assisting Warehouse manager with automated data tracking and documentation, client correspondence, and office operations.
• Handling Leased Return, Reserved for Return, and Lease Expiration Updates strategically for a certain customer
• Through constant communication and administrative support activities, I informed and supported corporate leaders.
• Recognizing concerns prior to escalation and utilizing team coordination for effective resolution.
• Using organized and analytical skills, I managed numerous projects at the same time.
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• I am the initial point of contact for our clients, resolving any issues they may have with completing and receiving paperwork, entering data into the electronic filing system, and updating paperwork.
• Follow departmental procedures and adhere to agency requirements to ensure accurate and prompt payroll calculation.
• The creation, completion, revision, and review of client and employee records.
• Enter information into computer databases for effective record keeping
• Manage existing and new DocuSign accounts
• Prepare and transmit documents via email utilizing acceptable communications
• Ensure the proper naming and saving of documents in the document management system
• Assist stakeholders in returning documents
• Serve as an escalation point for DocuSign support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet Reviewing
• Time Tracking
• Proofing & Posting
• Disbursements
• Reviewing overlap and overtime reports
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Resolve any discrepancies that may exist in the document.
• Work with the team leader to identify strategies for reducing errors that appear on the weekly OAR report.
• Collaborate with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFPs)
• Completes administrative tasks such as filing, copying, data entry, etc.
• Maintains confidentiality of records relating to clients
• Collaborates with other staff members to optimize the delivery of services
• Identifies opportunities to improve our processes
• Upholds company values and mission
• Other duties as assigned
• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Develop a careful and creative program suitable for preschool children
• Employ a variety of educational techniques (storytelling, educational play, media, etc.) to teach children
• Observe each child help them improve their social competencies and build self-esteem
• Encourage children to interact with each other and resolve occasional arguments
• Guide children to develop their artistic and practical capabilities through a carefully constructed curriculum (identify shapes, numbers, colors, do crafts, etc.)
• Organize nap and snack hours and supervise children to ensure they are always safe
• track children's progress and report to parents
• Communicate with parents regularly to understand the children's background and psyche
• Collaborate with other educators
• Maintain a clean and tidy classroom consistent with health and safety standards

• Editing content and designs
• Analyze errors and address them accordingly
• Excellent reading comprehension skills and eye for detail
• Coordinating projects across the department
• Works cooperatively with key team members and clients
• Quality assurance and proofreading
• Ability to take instructions well and execute efficiently
• Able to meet demanding schedules and deadlines
• High level of initiative and drive
• Enhanced content quality by editing and proofreading articles before publication.
• Streamlined editorial workflow by implementing efficient project management tools and processes.
• I worked closely with the design team to produce visually appealing graphics that complemented written content, enhancing the reader experience.
• Improved brand consistency by developing company-wide content guidelines and style guide documentation.
• Identified gaps in existing content offerings and developed new ideas to address customer needs, increasing satisfaction rates among users.
• Managed editorial calendar to ensure a consistent publishing schedule across all digital channels, maintaining brand presence online.
• Assisted in the development of long-form resources like whitepapers or e-books, providing valuable information for potential customers, and positioning the company as an industry expert.
• I wrote and edited content to promote thought leadership, products, and services.
• Built brand awareness and promoted products and propositions to key audiences by creating dynamic and engaging content.
• Managed competing deadlines with efficiency.
• Edited and proofread drafts of articles and other documents.
• Developed and pitched story ideas to editors.
• Collaborated with illustrators and photographers to enhance content.
• Completed accurate and polished formatting in line with publishing standards prior to submission.
• I consult with editors to shape the story and eliminate any errors.
• Presented clients with unique copy options based on overall marketing objectives.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Welcomes visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Directs visitors by maintaining employee and department directories, giving instructions.
• Maintains security by following procedures, monitoring logbooks, issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.