Joandry Zorrilla Manzano
Sales
Higuey Dominican Republic,Higuey
Summary
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
Overview
5
5
years of professional experience
Work History
Cajero/Vendedor
Aeropuerto Internacional De Punta Cana
03.2015 - 12.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information and pricing.
- Established strong vendor relationships to maintain and support business.
- Assembled quarter and full-size point of purchase promotional displays.
- Planned and coordinated product availability for advertising and promotion purposes.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Conferred with store managers to obtain information about customer needs and preferences.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Monitored and analyzed sales records and consumer purchasing trends.
- Educated employees on new merchandise during seasonal workshops.
- Tracked and recapped key item performance.
Servicio Al Cliente
Aeropuerto Internacional De Punta Cana
01.2013 - 03.2015
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Mentored departmental team, boosting efficiency, success and morale among employees.
Education
High School Diploma -
Secundario Basica Pablo Martinez
Higuey Dominican Republic06.2011
Skills
- Work Documentation
- Theme and Color Selection
- Sales and Marketing Support
- New Display Creation
- Commercial Display Building
- Mannequin and Prop Maintenance
- Cost Analysis
- Advising and Coaching
- Cash Control
- Stockroom Rotation
- Active Learning
- Team Meetings
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cajero/Vendedor
Aeropuerto Internacional De Punta Cana
03.2015 - 12.2017
Servicio Al Cliente
Aeropuerto Internacional De Punta Cana
01.2013 - 03.2015
High School Diploma -
Secundario Basica Pablo Martinez
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