Joane Fouche

Provide age-appropriate, culturally and ethnically sensitive care, maintains a safe environment, collects information, communicates effectively, and utilizes technology. Check patient vitals such as temperature, blood pressure, and sugar levels. Provides personal care of selected patients, assists with activities of daily living, provides comfort measures and nourishments, and performs selected tasks and therapies as delegated by a licensed professional. Patient advocacy, teaching, and performance improvement. In addition, role includes performing both basic and advance skills and task as determined by competency validation. Also cross trained in drawing labs and Unit Clerk.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Collaborated with multidisciplinary teams to ensure seamless delivery of care for optimal patient outcomes.
• Supported hospital charity programs by screening eligible patients for financial assistance options.
• Contributed to continuous improvement initiatives within the department by participating in regular team meetings and offering constructive feedback on areas of potential growth.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

• Contributed to continuous improvement initiatives within the department by participating in regular team meetings and offering constructive feedback on areas of potential growth.
• Supported hospital charity programs by screening eligible patients for financial assistance options.
• Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
• Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
• Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.

• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Worked with patients to schedule tests and procedures.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Explained upcoming treatment preparation, instructions, and other facts to patients.
• Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.