JoAne Saintil
Naples,FL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
7
7
years of professional experience
Work History
Marketing Manager/Clinical Practice Coordinator
National Psychiatry LLC
06.2023 - Current
- Communicated with providers and other health care team members to maintain continuity of care and coordinate services.
- Oversaw orientation, training and ongoing competency program for practice assistants and medical assistants.
- Planned and oversaw work assignments and schedules for clinical support areas to meet daily operational needs.
- Delivered feedback to manager on staff performance reviews.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Created and managed social media campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Improved website visibility through development and implementation of SEO strategies.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Sales Associate
Five Star Senior Living
06.2022 - Current
- Establishing and maintaining client relationship
- Discovery of the prospect's needs and desires
- Identifying and communicating effective solutions to these needs and desires with the community's products and services, and Closing and post-sales activities
- Presents a warm and welcoming presence to guests, visitors, residents, families and staff
- Supports the efforts of the sales team to meet or exceed sales and move-in goals and defined for the community by the RDSM/RDO
- Conducts sales activities as requested by the Sales Director
- These activities may include telephone follow up to the lead base, tours, home visits and sales calls
- Completes and maintains the Five Star CRM (lead data base) for all potential residents and referral contacts within 24 hours of time of activity
- This includes documentation of all completed and scheduled sales activities, including move-ins and move-outs.
Scheduler/ Infection Control Coordinator
Barrington Terrace of Naples
08.2020 - 06.2022
- Identify company employee requirements and create a staffing strategy
- Assist the HR department with hiring, training and onboarding new employees
- Prepare work schedules and enforce compliance with company and industry labor requirements
- Create daily staffing reports, monitor employee performance and submit weekly reports to management
- Determine staffing shortfalls and report job vacancies and scheduling problems to human resources
- Confirm staff details and working hours to ensure accurate employee compensation.
Activities Coordinator
Barrington Terrace of Naples
08.2018 - 02.2019
- Implemented comprehensive activity program to correspond with needs and interests of participants.
- Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
- Scheduled and coordinated events and activities.
Home Health Aide
HHA, Home Care Assistance
01.2018 - 02.2019
- Assisted clients with bathing, dressing and incontinence care.
- Managed patient transportation and appointment scheduling.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
Dietary Aide
The Arlington of Naples
11.2016 - 01.2018
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Served food and snacks according to planned menu and patients' diet orders.
- Treated patients and team members with dignity and respect.
- Followed dietary procedures in accordance with established policies.
- Assisted patients with special needs to eat meals, providing kindness and patience.
Education
High School Diploma -
Naples High School
Naples, FLNo Degree - Business Administration
Keiser University
Naples, FL06.2025
Skills
- Excel Spreadsheets
- Technologically Savvy
- PC Proficient
- Sensitive Material Handling
- Document and File Management
- Strong Organizational Skills
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Schedule Management
- Project Scheduling
- Telephone Etiquette
- Data Entry and Database Software
- Administrative Support
- Attention to Detail
- Documentation and Reporting
Timeline
Marketing Manager/Clinical Practice Coordinator
National Psychiatry LLC
06.2023 - Current
Sales Associate
Five Star Senior Living
06.2022 - Current
Scheduler/ Infection Control Coordinator
Barrington Terrace of Naples
08.2020 - 06.2022
Activities Coordinator
Barrington Terrace of Naples
08.2018 - 02.2019
Home Health Aide
HHA, Home Care Assistance
01.2018 - 02.2019
Dietary Aide
The Arlington of Naples
11.2016 - 01.2018
High School Diploma -
Naples High School
No Degree - Business Administration
Keiser University
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