Summary
Overview
Work History
Education
Skills
Timeline
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Joanee Plummer

Mays Landing,NJ

Summary

Dynamic professional with a proven track record at Hendricks House Group, excelling in behavior management and leveraging Microsoft Office for enhanced data analysis. Demonstrated expertise in fostering teamwork and improving patient satisfaction through effective problem-solving and customer service. Achieved significant workflow efficiencies by mentoring staff and developing standardized monitoring protocols.

Overview

9
9
years of professional experience

Work History

Monitor

Hendricks House Group
04.2022 - Current
  • Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
  • Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
  • Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
  • Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.

Patient Access Representative

Atlanticare Regional Medical Center
01.2016 - 04.2022
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Education

Atlantic City High School
Atlantic City, NJ
06-2008

Skills

  • Emergency Response
  • Discipline
  • Incident Reporting
  • Behavior Management
  • Problem-Solving
  • Customer Service
  • Coordination and Teamwork
  • Microsoft Office
  • Punctual and Reliable
  • Documentation And Reporting

Timeline

Monitor

Hendricks House Group
04.2022 - Current

Patient Access Representative

Atlanticare Regional Medical Center
01.2016 - 04.2022

Atlantic City High School

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Joanee Plummer