Joanell Gonzalez
Miami,FL
Summary
Dynamic bilingual professional fluent in English and Spanish, with extensive experience in sales, higher education and client engagement. Proven success in fast-paced environments, consistently achieving productivity goals while building strong relationships. Open to career opportunities beyond sales where relationship management and cross-cultural communication support long-term organizational success.
Overview
8
8
years of professional experience
Work History
SENIOR ADMISSIONS ADVISOR
West Coast University
06.2024 - Current
- Guided future nurses through the entire admissions lifecycle from initial inquiry to enrollment.
- Conducted dcampus tours and virtual information sessions for prospective students.
- Cross-departmental collaboration (academics, financial aid, career services, registrar) to create a seamless onboarding and aid in the retention process.
- Managed applicant pipeline in Salesforce, ensuring timely follow-up and accurate tracking of candidate progress.
- Tracked KPIs in Power BI to enhance productivity, forecast enrollment and adjust recruitment strategies.
- Ensured policies and practices aligned with institutional and accreditation standards.
SENIOR ADMISSIONS COUNSELOR
Everglades University - Miami Campus
11.2023 - 05.2024
- Consecutive top performer, helped to maintain the highest growth in student population amongst all 6 campuses.
- Generated referrals through active students.
- Ensured all counselors were meeting daily activity levels and were provided continual training in necessary areas of concern.
- Community outreach through college fairs, open houses, and employers from local businesses.
- Maintained an audit ready campus by providing accurate files.
ADMISSIONS COUNSELOR
Everglades University - Miami Campus
03.2022 - 11.2023
- Guided prospective students on courses of study, accreditation, financial aid and scholarships to aid recruitment for citizen, non-citizen, and international students.
- Conducted in-person campus tours for adult learners as well as virtual meetings.
- Mentored a team of 3 admissions counselors to reach monthly KPIs and achieve school population growth through unforeseen circumstances like tuition increase, pandemic aftermath, and demographics within a highly competitive market.
- Contributed to admission decisions resulting in an increase in school population averaging from 32% to 50%.
MBA ADMISSIONS COUNSELOR
Keiser University Latin American Campus - Nicaragua
10.2021 - 03.2022
- Granted with Outstanding Employee certificate in January 2022.
- First contact for the alumni community and all candidates interested in pursuing an MBA.
- Advised students on application process, kept track of payments, organized orientation events, and managed student data.
CUSTOMER ACQUISITION SPECIALIST
Royal Network Inc - Nicaragua
01.2021 - 10.2021
- Prospected potential customers, closed deals, and provided due follow-up until building was installed.
- Sought out and evaluated vendors, negotiated prices, and completed contracts.
- Exceeded customer satisfaction by finding creative solutions to problems while ensuring timely delivery.
INSIDE SALES
PCS Central America - Nicaragua
07.2019 - 01.2021
- Sea, air, and land freight management.
- Created daily reports on quotes given to potential clients.
- Generated monthly reports on routing orders accepted.
- Negotiated prices, terms of sale and service agreement while cultivating and strengthening customer relationships.
- Leveraged digital and telephone approaches to generate sales leads.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
OUTBOUND SALES SPECIALIST
Optical BPO - Nicaragua
06.2018 - 07.2019
- Promoted to Outbound Sales Specialist.
- Focused on customer retention through outbound calls maintaining a solid Tier 5 conversion rate with outstanding QA above 90%, consecutive top performer.
- Rescheduled missed appointments and scheduled annual eye exams.
- Coached team to upsell.
APPOINTMENT SCHEDULER
Optical BPO - Nicaragua
02.2018 - 05.2018
- Scheduled appointments for potential customers for more than 120+ optical retail stores across the USA (Stanton Optical/My Eye Lab.)
- Developed training materials for new staff on appointment scheduling protocols and system navigation.
Education
Bachelor's degree - Business Administration, Minor in Management
Keiser University
Latin American Campus01-2017
Skills
- Lead generation
- Strategic negotiation skills
- Customer retention
- Customer needs assessment
- Data analysis and reporting
- Recruiting
- Critical Thinking
- Coaching
- Adaptability
- Effective team collaboration
- CRM software experience: Salesforce, CampusNexus, Hubspot, Anthology
- Event planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SENIOR ADMISSIONS ADVISOR
West Coast University
06.2024 - Current
SENIOR ADMISSIONS COUNSELOR
Everglades University - Miami Campus
11.2023 - 05.2024
ADMISSIONS COUNSELOR
Everglades University - Miami Campus
03.2022 - 11.2023
MBA ADMISSIONS COUNSELOR
Keiser University Latin American Campus - Nicaragua
10.2021 - 03.2022
CUSTOMER ACQUISITION SPECIALIST
Royal Network Inc - Nicaragua
01.2021 - 10.2021
INSIDE SALES
PCS Central America - Nicaragua
07.2019 - 01.2021
OUTBOUND SALES SPECIALIST
Optical BPO - Nicaragua
06.2018 - 07.2019
APPOINTMENT SCHEDULER
Optical BPO - Nicaragua
02.2018 - 05.2018
Bachelor's degree - Business Administration, Minor in Management
Keiser University