Joanelys Bracero
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Lead Store Associate
Aldi
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Supervisor
CVS Pharmacy
12.2022 - 03.2023
- Resolved customer complaints and adjusted policies to meet changing needs
- Established and enforced clear goals to keep employees working collaboratively
- I complied with company policies, objectives and communication goals
- I helped coached staff members to developed long-term career goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Manager
Taco Bell
07.2020 - 11.2022
- Delegated tasks to employees and monitored activities and task completion
- Resolved customer complaints and reported issued to senior management
- I also completed opening and closing duties to facilitated business operations
- I documented receipts, employee hours and inventory movement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Created employee schedules to align coverage with forecasted demands.
Education
Associate of Science - Nursing
Valencia College
Kissimmee, FL07.2025
High School Diploma -
IBCK Educational Center
Kissimmee, FL05.2020
Skills
- Critical Thinking
- Supervision and Leadership
- Problem and Evaluation
- Relationship Building
- People Skills
- Fluent Spanish
- Good Work Ethic
- Organization Skills
- Team Management
- Reliable and Trustworthy
- Active Listening
- Store operations
- Policy Enforcement
- Employee Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Lead Store Associate
Aldi
08.2023 - Current
Supervisor
CVS Pharmacy
12.2022 - 03.2023
Assistant Manager
Taco Bell
07.2020 - 11.2022
Associate of Science - Nursing
Valencia College
High School Diploma -
IBCK Educational Center
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