Open To Work
JOAN H. ESPEJO
JERSEY CITY,New Jersey
Summary
Operations and logistics professional with proven experience across warehouse management, logistics, supply chain, 3PL operations, inventory control, and E-commerce fulfillment. Strong background in customer service, sales support, and data analysis, with hands-on expertise using ERP system and advanced Microsoft Excel to drive operational efficiency, accuracy, and informed decision-making.
Work Preference
Overview
6
6
Years of Warehouse Management experience
16
16
Years of Microsoft Excel experience
6
6
Years of Inventory Management experience
10
10
Years of Training and coaching experience
Work History
Warehouse General Manager
Poptime Snack Brands LLC
12.2023 - Current
- Directed daily warehouse operations to ensure efficient workflows, on-time order fulfillment, and consistent service-level compliance.
- Directed the e-commerce department , overseeing order processing, fulfillment, and inventory, ensuring accuracy, on-time delivery, and efficient resource allocation.
- Oversaw inventory control processes , optimizing stock levels based on demand forecasts to support operational efficiency and accuracy.
- Trained and mentored warehouse staff on ERP systems, inventory management tools, standard operating procedures, and order fulfillment best practices.
- Designed and implemented process improvements across shipping and receiving to increase throughput, accuracy, and operational reliability.
- Optimized warehouse layout and space utilization , reducing material handling time and expanding storage capacity obtaining 40% more in space.
- Empowered team members through accountability and ownership , driving improved performance and operational consistency.
- Implemented technology enhancements that increased workflow efficiency , data visibility, and operational control.
- Led ERP issue resolution and system support efforts , minimizing downtime and ensuring uninterrupted warehouse operations.
Warehouse, Logistics & Inventory Manager
Poptime Snack Brands LLC
06.2020 - 12.2023
- Oversaw end-to-end logistics, warehouse operations, inventory control, e-commerce fulfillment, and customer service , partnering closely with Production, Sales, and Accounting teams to support business objectives.
- Managed 3PL logistics and operations for co-packers and private-label customers, ensuring service levels and operational efficiency.
- Led, trained, coached, and supervised warehouse teams , providing clear direction and accountability to drive performance and engagement.
- Reduced transportation costs by reviewing carrier contracts, negotiating rates, and onboarding new carriers.
- Coordinated inbound and outbound shipments , including international freight to Canada and Guatemala, while maintaining compliance with federal health and safety standards.
- Directed purchase order processing , reviewing quantities, special instructions, and cancellation dates to ensure lead-time and customer requirement compliance.
- Optimized warehouse space to accommodate raw materials and finished goods, maintaining accurate order allocation through FIFO inventory control.
- Collaborated with Sales to establish pricing for new customers by analyzing shipping costs and minimum order quantities (MOQs).
- Planned and executed special projects in alignment with warehouse workflows to minimize overtime and reduce operational costs.
- Implemented standardized inventory methodologies and systems , achieving and sustaining 99% inventory record accuracy .
- Delivered daily operational reports and monthly KPI dashboards to the CEO to support data-driven decision-making.
Assistant Warehouse & Logistics Manager
Poptime Snack Brands LLC
12.2019 - 06.2020
- Managed end-to-end processing of purchase orders and e-commerce orders , ensuring accuracy and timely fulfillment.
- Prepared BOLs, packing slips, and customer-specific labels , streamlining shipment readiness and compliance with client requirements.
- Oversaw shipping, receiving, and dock scheduling , optimizing warehouse workflow and operational efficiency.
- Developed Excel dashboards to monitor production and pickup schedules , improving visibility and coordination across teams.
- Reduced processing time by 75% by designing and implementing customer-specific case labeling templates.
Photographer, Jr. Graphic Designer, E-commerce Coo
David & Young
04.2017 - 12.2019
- Produced over 1,000 photos and retouched over 100 high-quality product photography a day using Adobe Photoshop, supporting online listings, catalogs, and Amazon storefronts.
- Published and maintained product images across the company website and Amazon, improving listing consistency, brand presentation, and sales readiness.
- Managed end-to-end customer service and order operations, including order processing, invoicing, inventory control, handling, and shipping, supporting high order accuracy, fast turnaround, and on-time delivery.
Ticketing Supervisor
David & Young
03.2013 - 04.2017
- Supervised a team of 20-40 people in the Ticketing Department.
- Supervised ticketing operations, ensuring compliance with company policies and industry standards.
- Allocated people based on their skills for especial projects.
- Implemented process improvements to streamline ticket sales and enhance customer experience.
- Orders Processing.
- Automated processes using Microsoft Excel.
- Reduced up to 75% the processing time.
Receiving/Packing Leader
Port Logistics Group
03.2012 - 03.2013
- Managed a 6 people team in the Receiving Department.
- Unloaded trucks using forklift.
- Did the inspection of the incoming items and scanned them using AS400 system
- Sorted the warehouse.
- Report to the Warehouse Manager.
Education
Bachelor of Science - Communications
Alas Peruanas University
Lima, Peru12-2007
Skills
- Leadership and team building
- Problem-solving
- Inventory control
- Labor expense optimization
- Process improvements
- Expertise in data analysis using Microsoft Excel
- Multitasking Abilities
- Fast learning
- 3PL
- E-commerce management
- Proficient in operating forklifts
- Hiring and training
Accomplishments
- Reduced warehouse labor costs by 32%, restructuring team and operations to achieve $141,000 in annual savings.
- Expanded warehouse capacity by 40% through strategic reorganization and space optimization.
- Achieved 100% order fulfillment and inventory accuracy by designing and implementing automated workflow and enhanced tracking systems.
- Increased order processing speed by 30% via automation and workflow optimization.
- Implemented and managed Direct Store Delivery (DSD) program, improving delivery efficiency and operational control.
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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INDUSTRY EXPERTIXE
- Warehouse Operations & Distribution
- Logistics & Supply Chain Management
- E-commerce Fulfillment (B2C & B2B)
- 3PL / Contract Logistics
- Food Manufacturing
- Retail & Direct Store Delivery (DSD)
Timeline
Warehouse General Manager
Poptime Snack Brands LLC
12.2023 - Current
Warehouse, Logistics & Inventory Manager
Poptime Snack Brands LLC
06.2020 - 12.2023
Assistant Warehouse & Logistics Manager
Poptime Snack Brands LLC
12.2019 - 06.2020
Photographer, Jr. Graphic Designer, E-commerce Coo
David & Young
04.2017 - 12.2019
Ticketing Supervisor
David & Young
03.2013 - 04.2017
Receiving/Packing Leader
Port Logistics Group
03.2012 - 03.2013
Bachelor of Science - Communications
Alas Peruanas University