Hi, I’m
Joan Bouffard
Airline Ground Crew
St. Cloud,FL
Overview
9
years of professional experience
Work History
SWISSPORT INC. (Virgin Atlantic Airways Account)
Passenger Service Agent
02.2022 - Current
Job overview
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
- Received special recognition from management for consistently meeting performance metrics related to baggage handling accuracy.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
GIS GERMAN DOCUMENT FACILITATION SERVICES
Sole Proprietor
09.2020 - 09.2021
Job overview
- Built GIS German Document Facilitation Services company from scratch by establishing plans, sourcing funding and hiring team members.
- Conferred with customers to understand needs and finalize documentations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained functional and orderly building areas to deliver professional appeal to customers.
- Maintaining customer satisfaction
- Assessed, optimized and elevated operations to target current and expected demands.
- Recruited and trained staff members to perform daily business functions.
- Document Translations, Processing, Legalization, Visas
- Built and enhanced relationships with clients to boost revenue.
June’s Grill Food Delivery Services
Sole Proprietor
01.2019 - 09.2021
Job overview
- Supervised staff preparing and serving meals per day.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Mentoring staffs on company policies customer service techniques and professional communication.
- Managed organizational budget and finances.
Sky Aviation Learning Center Inc.
Admin/Airport Operation (Internship)
12.2017 - 02.2018
Job overview
- Certificate of Completion WITH DISTINCTION for having completed BASIC - PASSENGER SERVICES AGENT COURSE (B-PSAC) held on 4-8 December 2017 at SALCI Room 305, PAIR-PAGS Center
- Certificate of Attendance for active participation in 5DP PROGRAM PD-FA STYLE/CABIN SERVICES/AVIATION SAFETY & SECURITY held on 11-16 December 2017
- Certification of 411 hours completion in Sky Aviation Learning. Center, Inc. (SALCI) an affiliate company of the Philippine Airport Ground Support Solution. Inc. Completed SALCI classroom training program and deployed/assigned to PAGSS-RECRUITMENT WORKFORCE DEPARTMENT from January 9-25, 2018
Philippine Airlines Head Office
Mabuhay Miles Customer Service Representative
04.2016 - 06.2016
Job overview
- CERTIFICATION OF COMPLETION for satisfactorily completing the required 400 hours of PRACTICUM at the Ancillary Business Department
Education
STI College Taft
Bachelor of Science from Tourism Management
03.2018
University Overview
STI College Pasay
Associate of Science from Hospitality And Restaurant Services
05.2015
University Overview
Skills
- Operations
- Baggage Service
- Cashier/Ticketing
- Check-in
- Arrival Lead
- Safety Compliance Knowledge
- Proficient in Customer Relations
- Efficient Multitasking
- Agile in Changing Environments
- Composed in High-Pressure Situations
- Commitment to Continuous Skill Development
Certification
- Congeniality Award STI Academic Center Caloocan - 2018
- Certificate of Excellence/One of the Top Students in class; Management Information System in Hospitality, Tour Guiding and Escorting, Professional Development - 2017
- Passer-Training Diploma in Amadeus e-Learning Reservation Essentials, STI College Taft - 2017
- Passer-National Certificate II in Food and Beverages Services, Technical Education and Skills Development Authority (TESDA) - 2015
- Passer-National Certificate II in Bartending, Technical Education and Skills Development Authority (TESDA) - 2015
- Passer-National Certificate II in Housekeeping, Technical Education and Skills Development Authority (TESDA) - 2015
- Attendee-, Personality Development Seminar, STI College-2015
Similar Profiles
Gabriela RamirezGabriela Ramirez
Passenger Service Agent at Swissport USA/Virgin AtlanticPassenger Service Agent at Swissport USA/Virgin Atlantic
RAJITHA BINOYRAJITHA BINOY
People Operations Manager at Virgin Atlantic Airways Ltd.People Operations Manager at Virgin Atlantic Airways Ltd.
Gurney HickeyGurney Hickey
Captain at Virgin Atlantic AirwaysCaptain at Virgin Atlantic Airways
ANDREA GOMEZ FARIASANDREA GOMEZ FARIAS
Training Support Assistant at CVS HealthTraining Support Assistant at CVS Health
Cody WoodCody Wood
Senior Investigator at OpSec Security Investigative Services/ Crane NXTSenior Investigator at OpSec Security Investigative Services/ Crane NXT