Joan Espiritu Bouffard
St. Cloud,FL
Summary
Dedicated and friendly professional, committed to ensuring customer satisfaction. Proven ability to handle check-in processes, manage customer inquiries, and resolve issues promptly. Known for teamwork and adaptability, contributing to a collaborative and results-driven environment. 3 years of experience as a dependable Baggage Service Agent, excelling at maintaining detailed records and calming down upset customers. Accomplished at working quickly and efficiently with professionalism and accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
SWISSPORT INC. (Virgin Atlantic Airways Account)
02.2022 - Current
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
- Received special recognition from management for consistently meeting performance metrics related to baggage handling accuracy.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Sole Proprietor
GIS GERMAN DOCUMENT FACILITATION SERVICES
09.2020 - 09.2021
- Built GIS German Document Facilitation Services company from scratch by establishing plans, sourcing funding and hiring team members.
- Conferred with customers to understand needs and finalize documentations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained functional and orderly building areas to deliver professional appeal to customers.
- Maintaining customer satisfaction
- Assessed, optimized and elevated operations to target current and expected demands.
- Recruited and trained staff members to perform daily business functions.
- Document Translations, Processing, Legalization, Visas
- Built and enhanced relationships with clients to boost revenue.
Sole Proprietor
June’s Grill Food Delivery Services
01.2019 - 09.2021
- Supervised staff preparing and serving meals per day.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Mentoring staffs on company policies customer service techniques and professional communication.
- Managed organizational budget and finances.
Admin/Airport Operation (Internship)
Sky Aviation Learning Center Inc.
12.2017 - 02.2018
- Certificate of Completion WITH DISTINCTION for having completed BASIC - PASSENGER SERVICES AGENT COURSE (B-PSAC) held on 4-8 December 2017 at SALCI Room 305, PAIR-PAGS Center
- Certificate of Attendance for active participation in 5DP PROGRAM PD-FA STYLE/CABIN SERVICES/AVIATION SAFETY & SECURITY held on 11-16 December 2017
- Certification of 411 hours completion in Sky Aviation Learning. Center, Inc. (SALCI) an affiliate company of the Philippine Airport Ground Support Solution. Inc. Completed SALCI classroom training program and deployed/assigned to PAGSS-RECRUITMENT WORKFORCE DEPARTMENT from January 9-25, 2018
Mabuhay Miles Customer Service Representative
Philippine Airlines Head Office
04.2016 - 06.2016
- CERTIFICATION OF COMPLETION for satisfactorily completing the required 400 hours of PRACTICUM at the Ancillary Business Department
Education
Bachelor of Science - Tourism Management
STI College Taft
03.2018
Associate of Science - Hospitality And Restaurant Services
STI College Pasay
05.2015
Skills
- Baggage Service
- Cashier/Ticketing
- Check-in
- Arrival Lead
- Safety Compliance Knowledge
- Proficient in Customer Relations
- Efficient Multitasking
- Agile in Changing Environments
- Composed in High-Pressure Situations
- Commitment to Continuous Skill Development
Certification
- Congeniality Award STI Academic Center Caloocan - 2018
- Certificate of Excellence/One of the Top Students in class; Management Information System in Hospitality, Tour Guiding and Escorting, Professional Development - 2017
- Passer-Training Diploma in Amadeus e-Learning Reservation Essentials, STI College Taft - 2017
- Passer-National Certificate II in Food and Beverages Services, Technical Education and Skills Development Authority (TESDA) - 2015
- Passer-National Certificate II in Bartending, Technical Education and Skills Development Authority (TESDA) - 2015
- Passer-National Certificate II in Housekeeping, Technical Education and Skills Development Authority (TESDA) - 2015
- Attendee-, Personality Development Seminar, STI College-2015
- Attendee-Hands-On Introduction to the Genesis Hotel Management System, STI College Pasay - 2014
- Attendee-Heritage Tourism, Panglao Bohol - 2014
Education
other,other
Timeline
Passenger Service Agent
SWISSPORT INC. (Virgin Atlantic Airways Account)
02.2022 - Current
Sole Proprietor
GIS GERMAN DOCUMENT FACILITATION SERVICES
09.2020 - 09.2021
Sole Proprietor
June’s Grill Food Delivery Services
01.2019 - 09.2021
Admin/Airport Operation (Internship)
Sky Aviation Learning Center Inc.
12.2017 - 02.2018
Mabuhay Miles Customer Service Representative
Philippine Airlines Head Office
04.2016 - 06.2016
Associate of Science - Hospitality And Restaurant Services
STI College Pasay
Bachelor of Science - Tourism Management
STI College Taft
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