Joani Barrios
Youngsville,La.
Summary
Dynamic Customer Service Specialist with a proven track record at SafeSource Direct, LLC, excelling in conflict mediation and utilizing R4 for efficient order management. Recognized for swiftly resolving customer complaints and generating insightful reports, driving improvements in service quality and customer satisfaction. Passionate about delivering exceptional results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
SafeSource Direct, LLC.
Broussard, LA
03.2021 - Current
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Answered incoming customer inquiries regarding product and service information.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Performed data entry of customer orders into the company's order management system.
Invoicing/Billing Manager
Bedrock Petroleum Consultants, LLC
Lafayette, USA
01.2016 - 01.2020
- Managed a group of four women to ensure that invoices received were correct and processed for payment according to the arranged payment terms
- Processed invoices for 1100 consultants weekly
- Managed the invoice box, which contained consultant invoices for processing
- Electronically billed out invoices in various online outlets
- Made corrections as needed to invoices
- Checked daily ACH for accuracy
- Met with billing team weekly to discuss and resolve billing issues
Purchasing/Invoicing Specialist
Texas Petroleum Investment Company
Lafayette, USA
01.2014 - 01.2015
- Source, negotiate and purchase all surface equipment, pipe, casing, tubing and all parts and supplies for all Louisiana onshore locations
- Purchased supplies as needed
- Approved incoming invoices in ADP and forwarded to final approver
- Tracked all open purchase orders and resolved problems if needed
- Input daily production reports
- Met with vendors to discuss pricing and agreements
Purchasing Field Supervisor
Apache Corporation
Lafayette, USA
01.2013 - 01.2014
- Source, negotiate and purchase all surface equipment, pipe, casing, tubing and all parts and supplies for all Louisiana onshore locations
- Followed up on delivery and made sure invoices were paid in a timely manner
- Met with vendors to discuss pricing and agreements
- Tracked all open purchase orders and resolved problems if needed
- Bid out surplus equipment for sale
- Processed Scrap checks
- Performed physical Inventory at various vendor locations once a year
- On Call as needed
Maintenance Buyer
Apache Corporation
Lafayette, USA
01.2012 - 10.2013
- Source, negotiate and purchase parts and supplies for vessels operating in the Gulf of Mexico
- Followed up on delivery and made sure invoices were paid in a timely manner
- On call every other week and processed emergency orders as needed
- Met with vendors to assure that all offshore orders received proper wrapping and tagging for offshore location according to Apache policy and procedures
- Tracked all open purchase orders and resolved problems when needed
Purchasing Technician
Apache Corporation
01.2011 - 01.2012
- Support buyers in all aspects of purchasing including: purchase requisitions, goods receipts, invoices, material master numbers, bid summaries, load location request, and blocked purchase order listings
- Cross-trained with Maintenance buyer to relieve work load
- Watched database, send out quotes to Vendors, placed orders, followed up on deliveries, print out requisitions for invoices to be processed, processed emergency orders in a timely manner
- Processed scrap checks
Education
Bachelor of Business Administration -
Nicholls State University
01.1990
High school or equivalent -
Patterson High School
05.1986
Skills
- Navision
- QuickBooks
- ADP
- SAP
- Various Electronic Billing Outlets
- PowerPoint
- De-escalation techniques
- Conflict mediation
Timeline
Customer Service Specialist
SafeSource Direct, LLC.
03.2021 - Current
Invoicing/Billing Manager
Bedrock Petroleum Consultants, LLC
01.2016 - 01.2020
Purchasing/Invoicing Specialist
Texas Petroleum Investment Company
01.2014 - 01.2015
Purchasing Field Supervisor
Apache Corporation
01.2013 - 01.2014
Maintenance Buyer
Apache Corporation
01.2012 - 10.2013
Purchasing Technician
Apache Corporation
01.2011 - 01.2012
Bachelor of Business Administration -
Nicholls State University
High school or equivalent -
Patterson High School
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