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Associate Principal Engineer

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Results-driven Customer Service professional with a strong emphasis on team collaboration and adaptability, providing reliable support in dynamic environments. Adept in benefits administration, compliance, and communication, with a proactive approach to problem-solving and efficiency. Recognized for consistently maintaining high standards and achieving impactful outcomes in all endeavors.

Compassionate Registered Nurse specializing in high-risk obstetric care and proficient in electronic fetal monitoring.

Experienced operations and customer service professional with a strong background in healthcare insurance, dispute resolution, and team support. Proven ability to handle complex cases, train associates, and ensure compliance with policies and service standards. Known for attention to detail, leadership, and delivering high-quality customer experiences.

Dynamic and results-driven analyst with a robust background in IT, project management, and technical support, particularly within the healthcare sector. Expertise in delivering exceptional technical support for software and networking challenges, ensuring seamless operations and enhanced user experiences. Proven ability to cultivate, manage, and leverage client relationships to drive satisfaction and loyalty. Committed to continuous improvement and innovation in all aspects of technical service delivery.

Decorated U.S. Navy veteran with over 23 years of leadership. Brings strong expertise in operations with a focus on aviation and airfield operations. Skilled in risk and safety management, team development, and cross-functional coordination. Experienced in leading teams to enhance readiness and operational efficiency in high-pressure environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.


Highly organized and detail-oriented healthcare professional with a strong background in both clinical and administrative settings. Experienced through extensive nursing clinical hours in patient assessment, vital signs, infection control, documentation, and compassionate patient care. Proven ability to manage a fast-paced chiropractic office, including insurance verification, medical billing, claims submission, payment posting, and patient scheduling. Skilled in coordinating care between providers and patients, maintaining HIPAA compliance, resolving insurance issues, and ensuring smooth front-to-back office operations while delivering excellent patient service.

Detail-oriented professional with experience in fast-paced, regulated environments, supporting accurate documentation, procedural compliance, and team-based operations. Certified Medical Billing and Coding Specialist (CBCS) through the National Healthcareer Association, with strong knowledge of medical terminology, anatomy fundamentals, healthcare regulations, and quality standards. Reliable, adaptable, and committed to following established procedures in mission-driven healthcare settings.

Senior communications and external relations leader with experience shaping high-impact, multi-stakeholder communications across global healthcare, government, and mission-driven organizations. Proven ability to translate complex issues into compelling narratives that advance organizational visibility, influence, and fundraising objectives. Adept at leading cross-functional teams, cultivating partnerships, managing high-stakes media engagement, and overseeing large-scale events and strategic initiatives. Trusted advisor to executives, with a track record of strengthening brand reputation, mobilizing diverse audiences, and aligning communications, development, and advocacy efforts to drive organizational growth and impact.

Compassionate healthcare professional/registered nurse with exceptional clinical, didactic and leadership skills. Comfortable in fast paced emergent situations and adept in crisis management. Successful in managing time, prioritizing tasks, and exercising the sound judgment required in improving the quality of patient care. Highly proficient in Microsoft Office (All Applications), Azure, Power BI (SQL), Prior Authorizations/Referrals; Policy & Procedure Review, Creation & Implementation; Tableau, IT (Information Technology), Salesforce, Smartsheet, Medical Necessity Reviews, Healthcare Administration, Nursing/Clinician onboarding & training, mentoring, support staff; and many other computer/technical applications and assets.

Registered Nurse: House Supervisor; Charge Nurse; PCU and ICU
Dedicated and well-qualified RN offering 12+years critical care and administration/management. Excels in multidisciplinary team coordination to optimize patient care. Detail-oriented, responsive and proficient in routine care and emergency response. Demonstrates clinical expertise, leadership skills and technical knowledge. Quality-driven with strong interpersonal abilities.

Joani Brough

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Registered Nurse

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Master of Science - Health Administration

Bachelor of Science - Nursing Education

Registered Nursing Certificate - Nursing

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Registered Nurse

Master of Science - Health Administration

Bachelor of Science - Nursing Education

Registered Nursing Certificate - Nursing

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