Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Joanice Green

Joanice Green

Hayward,CA

Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Energetic leader and owner of a promotional business with vast business communications experience. Skilled at developing strong business relationships with cross-functional teams, customers and B2B partners to deliver the optimal solutions for all stakeholders.


Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.

Overview

30
30
years of professional experience

Work History

Business Owner

JMG Crafts
Hayward, CA
11.1996 - Current
  • Organize Events for Product Launches to Drive Sales in Stores
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
  • Create and Design Promotional Products
  • Conferred with customers to understand needs and finalize purchase orders
  • Kept records for production, inventory, income and expenses
  • Developed and directed activities of team, implementing culture of excellence by modeling expected behavior
  • Interviewed, trained, and supervised employees.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Learned and remained updated on statutory requirements and regulations.
  • Created and monitored promotional approaches to increase sales and profit levels

Senior Storage Engineer

Cogeco Peer 1
Fremont, CA
07.2010 - 09.2019
  • Develop Architecture of Cloud Environment and Backup Systems
  • Troubleshooting and repair of failing systems
  • Develop procedures to improve Operations Processes
  • Established Best Practices and develop documentation
  • Provided global thought leadership in analytics solutions to benefit customers
  • Collaborated with field sales, presales, training and support teams to help partners learn to use backup and cloud storage products
  • Captured and shared best-practice knowledge amongst SAAS and IAAS community
  • Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position
  • Created data verification and testing methods to resolve backup and restore issues and prevent glitches
  • Supported Technical Support and Backups department staff by designing and managing data extraction procedures
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
  • Served as liaison between certain departments to implement new improvement plans and changes
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
  • Administered product training to all partners, stakeholders and support team, keep everyone updated on operational requirements
  • Backed up data each evening, helping alleviate lost information following malware incident
  • Served support escalation point for 200-member distributed support staff.
  • Developed, implemented, supported and maintained data analytics protocols, standards and documentation.
  • Prepared functional and technical documentation data for warehouses.
  • Monitored incoming data analytics requests, executed analytics and efficiently distributed results to support Data Retention strategies.
  • Contributed to internal activities for overall process improvements, efficiencies and innovation.
  • Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
  • Provisioned new software and hardware for use according to internal business and security policies.

Special Events Coordinator - Volunteer

FCOPA
San Francisco, CA
09.2009 - 08.2012
  • Oversaw event logistics, venue scheduling and accommodations
  • Coordinated vendors, timelines and budgets for events
  • Organized event facility, food and beverage selections and audio-visual arrangements
  • Directed event production in collaboration with sponsors, hosts and internal teams
  • Recommended money-saving strategies for events to bring costs within budget
  • Drove event attendance while reducing overhead through marketing and outreach initiatives.
  • Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
  • Supervised staff during events and maintained efficient performance.
  • Resolved issues with service providers and inventory vendors to produce smooth events.
  • Organized and implemented Musical and Community events with as many as 1500 guests

System Administrator

Go Daddy Software
Tempe, AZ
12.2005 - 08.2008
  • Configured and updated Linux servers with latest releases and patches
  • Performed patch, update, security scanning and configuration to meet OS performance mandates
  • Oversaw Linux system administration and configuration maintenance governing user access, privacy and data integrity
  • Reduced service backlog by resolving daily tickets efficiently
  • Cultivated Linux technology skills by maintaining technical familiarity with up-to-date standards
  • Generated OS-specific custom coding to automate deployment processes
  • Performed data backups and disaster recovery operations
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Delivered reliable support for server-class systems
  • Shared detailed information regarding options to help customers make decisions
  • Applied consultative approach to collect information on customer service, account and technical concerns
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Worked with users to determine areas of technology in need of improved usability.
  • Implemented corrective plans of action for network availability, utilization and latency.
  • Installed and upgraded Internet internal and third party software.
  • Provided second-level support for server-class systems.
  • Planned and implemented complex internet and intranet applications on multiple platforms.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Managed over 80 customer issues per day

Manager of Operations

Moore Communications
Atlanta, GA
02.1995 - 12.2005
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
  • Conferred with subordinate managers each day to assess needs and optimize activities
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed over 40 customer calls per day
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Developed systems to track and log work issues
  • Identified and resolved unauthorized, unsafe or ineffective practices
  • Directed initiatives to improve work environment, company culture or overall business strategy
  • Increased profit by streamlining operations
  • Partnered with vendors and suppliers to effectively manage and budget

Education

Master of Science - Information Technology, Project Management

University of Phoenix
05.2008

Master of Arts - Marketing And Entrepreneurship, Marketing

University of Phoenix
06.2007

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ
06.2006

Skills

  • Staff Management
  • New Business Development
  • Strategic Planning
  • Operational Analysis
  • Customer Service
  • Issue Resolution
  • Work Planning and Prioritization
  • Risk Mitigation and Management
  • Incident Response
  • Sales Planning
  • Coaching and Mentoring
  • Budgeting and Cost Control

Timeline

Senior Storage Engineer

Cogeco Peer 1
07.2010 - 09.2019

Special Events Coordinator - Volunteer

FCOPA
09.2009 - 08.2012

System Administrator

Go Daddy Software
12.2005 - 08.2008

Business Owner

JMG Crafts
11.1996 - Current

Manager of Operations

Moore Communications
02.1995 - 12.2005

Master of Science - Information Technology, Project Management

University of Phoenix

Master of Arts - Marketing And Entrepreneurship, Marketing

University of Phoenix

Bachelor of Science - Information Technology

University of Phoenix

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Joanice Green