Joanie Alatorre
Las Cruces,NM
Summary
Experienced and adaptable professional with a strong desire to contribute to organizational success. Proven track record of delivering excellent customer service, ensuring satisfaction, and effectively managing schedules. Thrives in fast-paced settings, confidently adapting to new environments while maintaining a high level of professionalism. Adept at identifying and resolving challenges, utilizing strong problem-solving skills to achieve optimal outcomes.
Overview
13
13
years of professional experience
Work History
Licensed Esthetician
Elite Dermatology and Aesthetics
06.2023 - Current
- Provide Treatments to help maintain clients’ personal appearance
- Provide excellent customer service to cliental by providing follow up communication, explanation of costs, treatment, and products
- Scheduling appointments for patients
- Evaluating a customer’s skin condition and offer recommendations for medical treatments
- Recommending medical grade skin care products to customers, including moisturizers, facial washes and at home care
- Waxing unwanted hair, providing facials, and administering other cosmetic treatments
- Adhere to appointments in a timely manner by monitoring the schedule
- Welcome clients in a warm professional manner
- Interview clients to obtain information about contraindications
- Examine client’s skin to evaluate the suitability of treatment and recommend appropriate medical treatment based on my assessment
- Engage with clients to help them feel comfortable while providing services
- Complete data entry by inputting and updating client information for chart accuracy
- Organize and file client forms and charts
Licensed Esthetician/Spa Manager/Receptionist
CA Skin and Body Clinic
08.2022 - 06.2023
- Provide excellent customer service to cliental by providing follow up communication, explanation of costs, treatment, and products
- Receive calls from current clients and prospective clients to include answering questions, making appointments, and taking payments
- Receive and check out clients
- Responsible for pulling client charts for staff
- Complete data entry by inputting and updating client information for chart accuracy
- Apply numbing cream as needed to clients
- Communicate with all venders and product representatives
- Participate in marketing plans and initiate ideas to build business forms and charts
- Organize and file clients forms and charts as needed
Front Desk
Keller Williams Realty
10.2018 - 08.2022
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- File and maintain records
- Collect, sort, distribute, or prepare mail, messages, or courier messages, or scheduling appointments
Claims Service Specialist
Allstate Insurance
09.2011 - 06.2014
- Review Insurance policy to determine coverage
- Provide excellent customer service, such as limited instructions on proceeding with claims
- Referred customers for service on auto repair facilities or local contractors
- Post and attach information and documentation to claim file
- Contract insured or other involved persons to obtain missing or accurate information
Education
Licensed Esthetician -
GLITZ COSMOTOLOGY SCHOOL
LAS CRUCES, NM10.2020
High School Diploma -
ONATE HIGH SCHOOL
LAS CRUCES, NM05.1995
Skills
- Accurate Cash Reconciliation
- Strong Organizational Abilities
- Strategic Problem Resolution
- Office Administration Professional
- Office Management
- Skilled in Word Processing Applications
- Task Organization
- Administrative Support Expertise
- Prioritized Task Scheduling Expertise
- Time Management
- Skilled in Microsoft Office Applications
- Efficient Data Management
- Office Administration
- Customer Engagement
- Experienced in Software Navigation
- Facial Therapy Expertise
- Lash Lift Techniques
- Lash Extension Application
- Expert Makeup Techniques
- Advanced Dermabrasion Procedures
- Customer Upselling Techniques
- Skilled in Body Waxing
- Retail Sales Expertise
References
Furnished Upon Request
Timeline
Licensed Esthetician
Elite Dermatology and Aesthetics
06.2023 - Current
Licensed Esthetician/Spa Manager/Receptionist
CA Skin and Body Clinic
08.2022 - 06.2023
Front Desk
Keller Williams Realty
10.2018 - 08.2022
Claims Service Specialist
Allstate Insurance
09.2011 - 06.2014
Licensed Esthetician -
GLITZ COSMOTOLOGY SCHOOL
High School Diploma -
ONATE HIGH SCHOOL
Similar Profiles
Kamila TychonowiczKamila Tychonowicz
Lead Dermatology Clinical Research Associate at Dermatology & Aesthetics - Bucktown; VitalSkin DermatologyLead Dermatology Clinical Research Associate at Dermatology & Aesthetics - Bucktown; VitalSkin Dermatology
Lindsey AyreLindsey Ayre
Medical Assistant at Optima Dermatology and Medical AestheticsMedical Assistant at Optima Dermatology and Medical Aesthetics
Pranavi KamsaniPranavi Kamsani
Clinical Manager at VivaSkin Dermatology and AestheticsClinical Manager at VivaSkin Dermatology and Aesthetics
Eric HarringtonEric Harrington
Electrical Engineering Intern at Freeport-McMoRanElectrical Engineering Intern at Freeport-McMoRan
Delilah SalinasDelilah Salinas
Teacher's Assistant at Las Cruces High School - Mrs. GuteTeacher's Assistant at Las Cruces High School - Mrs. Gute