Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanie Ammendolia

Summary

Goal orientated individual with pleasant personality.

Tenacity

Highly trust worthy, ethical and discreet.

Overview

13
13
years of professional experience

Work History

Brand Representative / Cashier

Macy's
11.2023 - Current
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Rang up customers by processing cash and credit payments to complete sales transactions on average each day.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Worked with team to achieve sales goals for products.
  • Established and maintained positive relationships with customers.
  • Maintained knowledge of current promotions and product features.

Patient Concierge / Radiology Women's Health

Washington Hospital Center / Per Diam Position
09.2023 - 11.2023
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Used EPIC and RADIENT Software to check patients In and out for their Mammograms.

Retail Sales Associate

Renown Regional Medical Center/Hallmark Gift Shop
07.2022 - 02.2023
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Issued receipts and processed refunds, credits or exchanges.
  • Answered questions about store policies and addressed customer concerns.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supported efficient and timely replenishment of sales floor merchandise.

Lead Front Office Coordinator / Case Manager

Arizona Pain Relief
03.2019 - 01.2021
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Maintained current and accurate medical records for over several patients
  • Coordinated front office duties, including customer service, patient scheduling and billing
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Organized patient files and streamlined operations to improve efficiency
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
  • Managed master calendar and scheduled appointments for 3 providers based on optimal patient loads and clinician availability
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Organized paperwork such as charts and reports for office and patient needs

Patient Scheduler / Surgery Scheduler

Associated Eye Surgeons Medical Group
08.2017 - 10.2018
  • Confirmed patient appointments day before scheduled
  • Reviewed medical histories and current information to provide accurate information to surgeons
  • Coordinated with facilities to set up surgeries for 3 Ophthalmology
  • Reviewed new patient paperwork before scheduling appointments
  • Used NexGen to schedule patients
  • Checked patients in and out and collected payments
  • Called and faxed pharmacies to submit prescriptions and refills
  • Obtained client medical history, including medication information, symptoms and allergies
  • Gathered forms, copied insurance cards and arranged to collect patient information for billing and insurance filing

Office Manager

Optometry Cabana
07.2012 - 08.2017
  • Handled all incoming business and client requests for information
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Met with various Sales Reps to select eye frames
  • Recruited and hired qualified candidates for vacant and new positions
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
  • Increased team productivity by reorganizing office supplies and protocols

Business Development Representative

Stewart Title
07.2010 - 08.2012
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
  • Networked among local business and community organizations to develop leads and generate business
  • Tracked weekly sales to develop corrective action planning reports
  • Arranged potential client contacts, cultivated relationships and followed through all service needs
  • Met with current clients to assess needs and develop improvement plans
  • Expanded business through effective network development, identifying new and prospective clients
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • CA Notary and signing agent. Performed escrow signings in office as well as after hours and weekends

Education

Liberal Arts And General Studies

Chabot College
Hayward, CA

Skills

  • Patient Referral
  • Payment Plan Options
  • Office Management
  • Intake Services
  • Patient Profiles
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Credit Card Payment Processing
  • Telephone Management
  • Information Inputting
  • EPIC and RADIENT Software
  • NEXGEN, OFFICE ALLY, ZOCDOC Softwares

Timeline

Brand Representative / Cashier

Macy's
11.2023 - Current

Patient Concierge / Radiology Women's Health

Washington Hospital Center / Per Diam Position
09.2023 - 11.2023

Retail Sales Associate

Renown Regional Medical Center/Hallmark Gift Shop
07.2022 - 02.2023

Lead Front Office Coordinator / Case Manager

Arizona Pain Relief
03.2019 - 01.2021

Patient Scheduler / Surgery Scheduler

Associated Eye Surgeons Medical Group
08.2017 - 10.2018

Office Manager

Optometry Cabana
07.2012 - 08.2017

Business Development Representative

Stewart Title
07.2010 - 08.2012

Liberal Arts And General Studies

Chabot College

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Joanie Ammendolia