Joanie Cortez
Killeen
Summary
I have a strong background in customer service and organization. Have the ability to maintain cleanliness in fast paced environments. Skilled in planning and decision making with flexible schedule to meet the needs of the job.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Walmart
Killeen, TX
11.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Custodian
Copperas Cove ISD
Copperas Cove, TX
12.2022 - 10.2023
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Team Lead
Platos Clóset
Killeen, TX
11.2021 - 09.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Custodian
Killeen ISD
Killeen, TX
03.2017 - 10.2022
- Ensure that the proper chemicals are being used with proper gear.
- Emptied trash cans and recycling bins to keep school clean.
- Maintain clean and comfortable environment by vacuuming, cleaning windows and dusting.
- Kept outside perimeter clean and presentable.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Assist in prepping for school sports and events.
Sales Associate
Platos Clóset
Killeen, TX
02.2018 - 09.2021
- Prepare merchandise for sales floor like hanging clothes on racks by color and size, add price tags.
- Organize racks and shelves to maintain a clean environment.
- Assist customers with finding clothes and fitting rooms to ensure great customer service.
- Handle cash transactions while practicing proper register handling.
- Built relationships with customers and promote merchandise.
Hostess
Lisas Mexican Restaurant
San Antonio, TX
01.2016 - 06.2016
- Answer customer questions about hours, reservations and menus.
- Took customers to-go orders by phone and provided proper wait time.
- Memorize restaurant layouts and assist with moving tables to accommodate large
- Worked on multitasking skills sucks as answering phone calls, greeting guest and updating reservation logs.
Education
Oliver Wendell Holmes High School
San Antonio, TX05.2016
Skills
- Customer service
- Attention to detail
- Planning and organizing
- Decision making
- Flexible schedule
- Prioritizing orders
- Outgoing attitude
- Work in fast environments
Timeline
Personal Shopper
Walmart
11.2023 - Current
Custodian
Copperas Cove ISD
12.2022 - 10.2023
Team Lead
Platos Clóset
11.2021 - 09.2023
Sales Associate
Platos Clóset
02.2018 - 09.2021
Custodian
Killeen ISD
03.2017 - 10.2022
Hostess
Lisas Mexican Restaurant
01.2016 - 06.2016
Oliver Wendell Holmes High School