Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Joanie Dean

Gretna,LA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Patient Account Representative

Thibodaux Regional Health Systems
08.2011 - Current
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Streamlined billing processes for increased efficiency in managing patient accounts.
  • Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
  • Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Contacted patients after insurance was calculated to obtain payments.
  • Posted payments and processed refunds.
  • Electronically submitted bills according to compliance guidelines.
  • Responded to patient, family and external payer inquiries.
  • Prepared reports detailing billing actions, flags and other key information.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Entered client details and notes into system for interdepartmental access and review.

Education

High School Diploma -

Thibodaux High School
Thibodaux, LA
05.1996

Skills

  • Medical Billing
  • Insurance Verification
  • Medical Terminology Knowledge
  • Insurance Collaboration
  • Payment Processing
  • Verbal and Written Communication
  • Team Collaboration
  • Collections Experience
  • Insurance Billing
  • Customer service orientation
  • Data Entry Proficiency
  • HIPAA Compliance

Hobbies

Gardening

Sewing

Fishing

Reading

Baking

Timeline

Patient Account Representative

Thibodaux Regional Health Systems
08.2011 - Current

High School Diploma -

Thibodaux High School

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Joanie Dean