Summary
Overview
Work History
Education
Skills
Timeline
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Joanie Dever

Magna,UT

Summary

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

5
5
years of professional experience

Work History

Early Stage Collections Agent

Progressive Leasing
06.2023 - 06.2024
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Streamlined debt recovery processes by maintaining accurate documentation of all customer communications and account details.
  • Strengthened team performance by actively participating in training sessions and sharing knowledge with colleagues.
  • Boosted efficiency through effective use of collections software to track accounts and monitor progress towards goals.

Senior Customer Service Advisor

CreditRepair
02.2019 - 02.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

No Degree -

Mountain West College
West Valley City, UT
04.2005

High School Diploma -

Cyprus High School
Magna, UT
04.1998

Skills

  • Account Review
  • Account Reconciliation
  • Outbound Calling
  • Customer Research
  • History Research
  • Business Correspondence Writing
  • Payment Posting
  • Records Maintenance
  • Collections

Timeline

Early Stage Collections Agent

Progressive Leasing
06.2023 - 06.2024

Senior Customer Service Advisor

CreditRepair
02.2019 - 02.2022

No Degree -

Mountain West College

High School Diploma -

Cyprus High School

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