Taking care of customers with great customer service
Joanie Gardner
Pagosa Springs,CO
Summary
Dynamic leader with proven expertise in staff training and development, and exceptional customer service, honed at Walmart and Boss Hoggs. Excelled in team motivation and conflict resolution, significantly enhancing customer satisfaction and loyalty. Skilled in retail operations and money handling, adept at boosting team efficiency and performance.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Walmart
02.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Established team priorities, maintained schedules and monitored performance.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Bar Manager
Boss Hoggs
02.1995 - 12.2014
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Education
No Degree - Management
Walmart Academy
Albuquerque, NM09-2018
High School Diploma -
Pierce High School
Arbuckle, CA06-1979
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Customer rapport
- Recruiting and interviewing
- Employee performance evaluations
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hours401k matchPaid time offWork from home optionStock Options / Equity / Profit SharingPaid sick leaveHealthcare benefitsPersonal development programsTeam Building / Company Retreats4-day work weekInterests
Timeline
Assistant Manager
Walmart
02.2015 - Current
Bar Manager
Boss Hoggs
02.1995 - 12.2014
No Degree - Management
Walmart Academy
High School Diploma -
Pierce High School