JOANIE JEANNETTE
Nashville,USA
Summary
Experienced with multiple healthcare organizations and educational experience. Utilizes critical thinking and leadership to ensure efficient and effective healthcare delivery. Strong understanding of team collaboration and adaptability in ever-changing clinical environments.
Demonstrates excellent leadership and critical thinking skills to ensure high-quality healthcare delivery. Excellent skills in managing, precepting, motivating and leading teams at all levels
Overview
43
43
years of professional experience
Work History
ASSOCIATE NURSING OFFICER
VANDERBILT UNIVERSITY MEDICAL CENTER
06.2023 - Current
- Company Overview: Tertiary academic medical center located in Nashville, TN with over 1000 beds which serves neighboring states along with national affiliations. It is a nationally ranked medical center with Magnet Nursing designation along with a broad spectrum of research being performed.
- Reporting to the Vice President of Nursing/Chief Nursing Officer for The Vanderbilt Medical Group and the Senior Vice President for Vanderbilt Health Services. I am responsible for the Pain, Medicine, and Rehab (PMR) and Orthopedics patient care center, and the nursing division of Vanderbilt Health Services. I am responsible for nursing practice across multiple entities within Vanderbilt Health Services and standardization of services within these areas.
- Mentored new nursing staff members through orientation and training programs, fostering a supportive work environment.
- Precepted advanced practice nurses (MSN and DNP) in leadership programs from various organizations.
ASSOCIATE OPERATING OFFICER
VANDERBILT UNIVERSITY MEDICAL CENTER
09.2021 - 05.2023
- Reporting the Chief Operating Officer of the Adult Hospital I am responsible for operations of the Medicine Segment which includes eleven units of Medicine, two Cancer units and the Emergency room. Transitioned leadership in the Emergency and helped improve satisfaction scores over the past 6 months to meet threshold. Collaborated on space requirements for all units as well as budget. Assist Associate Nursing Officer and Associate Chief of Staff with strategy for segment in order meet organizational goals and improve patient care.
INTERIM CHIEF NURSING OFFICER
VANDERBILT UNIVERSITY MEDICAL CENTER
05.2021 - 08.2021
- Tasked with assisted transition of community hospital to Vanderbilt Medical Center standardized nursing practices. Recruited Directors and led ancillary departments through transition and lab Joint Commission survey. Developed policies that were consistent with main campus and educated team on the Credo along with other cultural standards of Vanderbilt University Department of Nursing. Assisted in orienting new Chief Nursing Officer into role.
ADMINISTRATIVE DIRECTOR, MEDICINE IN PATIENT UNITS
VANDERBILT UNIVERSITY MEDICAL CENTER
01.2015 - 01.2021
- Responsible for the day-to-day clinical practice and operations of all in patient medicine and hematology/oncology units in the Adult Hospital. Oversee 8 managers of in-patient units and over 240 beds. Administrative lead on the Patient Flow Team and the High-Capacity Team. Co-Chair several house-wide committee’s such as the Medication Utilization Safety Improvement and Pain Collaborative Oversight along with Nursing Leadership Board and Quality Council. Collaborates with out-patient on several key initiatives such as discharge phone calls and follow up appointments. Serves as Administrator on Call for adult hospital. Also, mentors and precepts graduate nursing students.
- Improved employee engagement results from a tier 2 to a tier 1 year over year.
- Improved length of stay year over year by implementing a role of the Patient Flow Nurse and working with key stakeholders in utilization of this work.
- Collaborated with physician leadership and administration for a successful EHR implementation along with several key lean event projects.
- Awarded the Nursing Transformational Leadership Award in 2017 for the Vanderbilt Nursing Enterprise.
- Successfully opened a 35-bed observation unit and a 37-bed medical step-down unit.
- Proposed and initiated The DAISY Foundation award for recognition of nurses and works as the site coordinator for the adult hospital.
CHIEF EXECUTIVE OFFICER
COMMUNITY HEALTH SYSTEMS / HEALTH MANAGEMENT ASSOCIATES
01.2011 - 01.2015
- Company Overview: Community Health Systems, formerly Health Management Associates, is an investor-owned healthcare company with hospitals nation-wide. Selected for positions of increasing responsibility, at different facilities, based on proven success in improving customer relationships, quality of care, and exceeding goals and objectives.
- Developed strategic vision for an 88-bed acute care hospital with an annual net revenue of $30M along with a multi-specialty physician group that included 12 physicians. Oversee budget, P&L, operations, quality of service, safety standards, marketing programs, revenue growth and approval of all policies and procedures. Manage HR duties including recruitment and hiring, staff training, clinical quality, and credentialing. Managed all ancillary and provider contracts including Emergency and Anesthesia while negotiating fees and quality outcomes. Reported to Advisory Board on all regulatory requirements to include quality and life safety. Maintained strong communication with physicians and board members to improve community perception. Developed and maintained relationships with community groups including Chamber of Commerce, Hospice, Kiwanis, Rotary Club, Senior Center, and Economic Development. Instituted a HealthCare Consortium in the community to enhance collaboration with other healthcare entities.
- Salvaged Lehigh Regional Medical Center from facing closure for quality issues to receiving zero quality issues in 2013 through 2015 through organizational restructuring, building quality, and establishing new service standards.
- Doubled net revenue from $20M to $40M within first year.
- Improved Emergency Room patient satisfaction scores by 15% year over year.
- Achieved Joint Commission Accreditation with perfect EOC survey and awarded Joint Commission Top Performer Award two years in a row.
- Improved HCAHPS survey scores by 30% and outpatient scores by 40% in first year.
- Achieved physician recruitment goal and improved physician satisfaction scores every year.
- Improved staff retention over three years from 62% turnover to 19% turnover.
- Improved Associate Engagement scores by 10% year over year.
- Re-negotiated Emergency Room, Hospitalist and Anesthesia contract to improve collections and quality.
CHIEF OPERATING OFFICER
COMMUNITY HEALTH SYSTEMS / HEALTH MANAGEMENT ASSOCIATES
01.2007 - 01.2011
- Provided operational management of Physician's Regional Medical Center, a 201-bed health care system in Collier County, FL, and Peace River Regional Medical Center 219-bed facility in Charlotte County, FL, with annual net revenues of over $90M.
- Acted as Project Lead for Peace River's 44-bed cardiac expansion project including architectural planning, equipment requests, budget, vendor relationship, physician credentialing, and all clinical and ancillary staff.
- Led facility to successful CAP surveys at each site through continuous adherence to CAP guidelines.
- Assisted CEO in all aspects of physician recruitment for over 50 physicians from interview to execution of contracts along with ambulatory clinic set up.
- Expanded services to include a multi-modality outpatient imaging center.
- Developed a new Neuro-Surgical service line in DE nova system.
- Project Manager for the hospital's new electronic medication administration system and wireless upgrades.
CHIEF NURSING OFFICER/ASSISTANT CHIEF NURSING OFFICER
COMMUNITY HEALTH SYSTEMS / HEALTH MANAGEMENT ASSOCIATES
01.1997 - 01.2007
- Promoted to ACNO and subsequently CNO, supervised nursing, clinical services, and staff at three facilities in three states with 150 beds (East Georgia Regional Medical Center: 1999-2003), 258 beds (University Medical Center: 2003-2005), and 312 beds (Venice Regional Medical Center: 2005-2007). Oversaw nursing and clinical operations including staff supervision and education, quality of care, customer relations, physician relations, policy, and procedure development, and inter- departmental communications. Utilized Lean concepts to exceed EBITDA budgetary goals in each facility through streamlining supply costs, reviewing implant costs and analyzing all service lines for productivity and efficiency. Able to achieve staff and physician trust by strong communication skills. Transitioned the delivery of nursing care from a team approach to patient-centered care. Managed nursing education and developed a recruitment and retention program with local nursing schools.
- Grew market share 20% in first year of acquisition at Venice Regional Medical Center.
- Improved Emergency Room turnaround time by 50% in first year of acquisition at University Medical Center.
- Honored as Chief Nursing Officer of the Year in 2003 out of all CNO's in Health Management Associates.
- Achieved Top 10% Heart Hospital by Solucient during tenure.
- Served on the Corporate CNO Task Force that was responsible for orientation and governance of the company CNO’s.
Adjunct Faculty/Pediatrics
PALM BEACH COMMUNITY COLLEGE
01.1997
Director of Maternal Child Services
HIGHLANDS REGIONAL MEDICAL CENTER
01.1993 - 01.1996
Adjunct Faculty/Pediatrics
POLK COMMUNITY COLLEGE
01.1991
Clinical Director of Pediatrics
POLK GENERAL HOSPITAL
01.1990 - 01.1993
Staff Nurse/Pediatrics
SEA PINES REHABILITATION HOSPITAL
01.1989 - 01.1990
Staff Nurse
MID-SOUTH PEDIATRIC UROLOGY
01.1987 - 01.1989
Assistant Nurse Coordinator / Staff Nurse, Pediatric Surgery Unit
VANDERBILT UNIVERSITY CHILDREN'S HOSPITAL
01.1983 - 01.1987
Education
Doctor of Nursing Practice - undefined
Vanderbilt University
Nashville, TNMaster of Science - Nursing & Health Systems Admin
Vanderbilt University
Nashville, TNBachelor of Science - Nursing
Vanderbilt University
Nashville, TNSkills
- Healthcare Expansion & Acquisitions
- Change Management utilizing Lean Methodology
- Transformational/Collaborative Leadership
- IT System Implementation
- Customer Satisfaction
- Clinical and Operational Performance Improvement
- Governance
- Physician & Employee Engagement
- Community Outreach
- Agile Leader
- Facility Expansion
- Strategic Vision
- Mentorship development
- Continuing education
- Staff development
- Training and mentoring
Accomplishments
- Successfully implemented an EHR throughout entire enterprise without any impact on operational performance in an academic and for-profit environment.
- Transitioned several new units from initial architectural planning to occupancy in order to successfully achieve increased capacity throughout in-patient adult hospital.
- Led and participated in multiple successful regulatory surveys including The Joint Commission and the 3rd and 4th Magnet designation for the Vanderbilt Health Care System.
- Received multiple awards in several different organizations for outstanding performance in Nursing at several levels.
- Continually receives Tier 1 scores in employee engagement survey.
- Actively participated in Service Committee to exceed annual enterprise patient engagement scores year over year.
- Identified opportunities in patient charge capture that resulted in over 1M annually in additional charges.
- Was awarded the Adriane Ames Transformational Leadership award in Nursing at Vanderbilt Medical Center in 2017.
- Successfully coached and mentored leaders at all levels to exceed goals in many areas.
Affiliations
- American College of Healthcare Executives, Fellow & Member
- American College of Healthcare Executives, Middle Tennessee Chapter, Member
- American Nurses Association, Member
- American Organization of Nurse Leaders, Member
- Nurse Executive Advanced-Board Certified
- NurseTRUST-Member
Community Service
Vanderbilt University School of Nursing Alumni Board Member/Past President, ACHE-Middle Tennessee Chapter Mentor, 2020, Lehigh Acres Kiwanis Club, Board Member, 2012-2015, Lehigh Acres Greater Chamber of Commerce, Board, Member, 2011-2014, American Heart Association Heart Walk, Executive Board Member, 2012-2014, Advisory Board Susan G. Komen grant proposal committee, 2012, American Organization of Nurse Executives, CEO/COO Task Force, 2010-2012, Virginia B. Andes Volunteer Healthcare Clinic, Board of Directors, 2009-2011 Member, HMA Nursing Task Force, 2003-2007, YMCA, Advisory Board, Venice, FL 2005-2007, Cumberland University School of Nursing, Advisory Board, Lebanon, TN, 2003-2005, Georgia Southern School of Nursing, Advisory Board, Statesboro, GA, 2000-2003, Hospice Board Member, Bulloch County, GA, 1999-2003, Certified in infant massage, 1998, Certified Pediatric Nurse, 1991-2005
Timeline
ASSOCIATE NURSING OFFICER
VANDERBILT UNIVERSITY MEDICAL CENTER
06.2023 - Current
ASSOCIATE OPERATING OFFICER
VANDERBILT UNIVERSITY MEDICAL CENTER
09.2021 - 05.2023
INTERIM CHIEF NURSING OFFICER
VANDERBILT UNIVERSITY MEDICAL CENTER
05.2021 - 08.2021
ADMINISTRATIVE DIRECTOR, MEDICINE IN PATIENT UNITS
VANDERBILT UNIVERSITY MEDICAL CENTER
01.2015 - 01.2021
CHIEF EXECUTIVE OFFICER
COMMUNITY HEALTH SYSTEMS / HEALTH MANAGEMENT ASSOCIATES
01.2011 - 01.2015
CHIEF OPERATING OFFICER
COMMUNITY HEALTH SYSTEMS / HEALTH MANAGEMENT ASSOCIATES
01.2007 - 01.2011
CHIEF NURSING OFFICER/ASSISTANT CHIEF NURSING OFFICER
COMMUNITY HEALTH SYSTEMS / HEALTH MANAGEMENT ASSOCIATES
01.1997 - 01.2007
Adjunct Faculty/Pediatrics
PALM BEACH COMMUNITY COLLEGE
01.1997
Director of Maternal Child Services
HIGHLANDS REGIONAL MEDICAL CENTER
01.1993 - 01.1996
Adjunct Faculty/Pediatrics
POLK COMMUNITY COLLEGE
01.1991
Clinical Director of Pediatrics
POLK GENERAL HOSPITAL
01.1990 - 01.1993
Staff Nurse/Pediatrics
SEA PINES REHABILITATION HOSPITAL
01.1989 - 01.1990
Staff Nurse
MID-SOUTH PEDIATRIC UROLOGY
01.1987 - 01.1989
Assistant Nurse Coordinator / Staff Nurse, Pediatric Surgery Unit
VANDERBILT UNIVERSITY CHILDREN'S HOSPITAL
01.1983 - 01.1987
Doctor of Nursing Practice - undefined
Vanderbilt University
Master of Science - Nursing & Health Systems Admin
Vanderbilt University
Bachelor of Science - Nursing
Vanderbilt University
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