JOANIE LEMERICK

• I am responsible for providing telephonic and direct patient care to OB/Gyn patients in 4 different offices.

Job Duties

• Assess patient conditions and prioritize care based on clinical urgency.
• Counsel patients via telephone according to establish guidelines and protocols, advising on provider-established plans of care.
• Collaborate with interdisciplinary teams to develop effective treatment plans.
• Provide direct patient care in office including antenatal testing, medication administration, and physical assessments.
• Maintain a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
• Provide compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
• Utilize electronic health records for accurate documentation and patient tracking.
• Develop training materials for new staff on triage procedures and systems usage.
• Routinely evaluate effectiveness of current triage protocols, recommending changes when necessary to optimize patient outcomes.

• I was responsible for coordinating care and providing case management services to low-high risk pregnant members and infants up to 1 year of life with FEP benefits.

Job Duties:

• Ensures member access to services appropriate to their health needs.
• Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment.
• Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements.
• Coordinates internal and external resources to meet identified needs.
• Monitors and evaluates effectiveness of the care management plan and modifies as necessary.
• Documents within the quality guidelines and in compliance with NCQA requirements.
• Interfaces with Medical Directors and Physician Advisors on the development of care management treatment plans.
• Assists in problem solving with providers, claims or service issues.
• Completing necessary trainings and CEUs to keep nursing licenses up to date.
• Precepting new case managers and reviewing their documentation for accuracy as compared to the quality guidelines and NCQA requirements.
• Facilitating Culture Commons meetings to improve connection among colleagues.

• I was responsible for coordinating care and providing case management services to high-risk pregnant members who have Anthem Medicaid. My managed caseload was 45-55 members.

Job Duties:

• Ensures member access to services appropriate to their health needs.
• Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment.
• Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements.
• Coordinates internal and external resources to meet identified needs including doula pilot program.
• Monitors and evaluates effectiveness of the care management plan and modifies as necessary.
• Documents within the quality guidelines and in compliance with NCQA requirements.
• Interfaces with Medical Directors and Physician Advisors on the development of care management treatment plans.
• Precepting new case managers and reviewing their documentation for accuracy as compared to the quality guidelines and NCQA requirements.
• Assists in problem solving with providers, claims or service issues.

• I was responsible for providing compassionate care to a diverse, high risk OB population including patients from different social, financial, and ethical backgrounds on the postpartum unit.

Job Duties:

• Assess maternal and neonatal patients.
• Administering medications.
• Obtain and interpret vital signs.
• Acting as charge nurse role.
• Communicating with providers during the shift to provide excellent care.
• Managing emergent situations such as hypertensive crisis.
• Educating parents during their stay as well as on the day of discharge.
• Creating patient assignments for the upcoming shift.
• Communicating with Labor and Delivery during the shift to provide our patients with a smooth transition from unit to unit.
• Orienting new registered nurses and patient care technicians to our unit.
• Participate in staffing meetings and committees.
• Documenting using an eMAR software program.

• I was responsible for providing compassionate care to a diverse, high risk OB population including patients from different social, financial, and ethical backgrounds on the labor and delivery unit.

Job Duties:

• Monitor undelivered maternal patients using a fetal monitoring system.
• Communicating with providers during the shift to provide excellent care.
• Assess maternal and neonatal patients.
• Assisting with delivery of infants in the labor room and operating room.
• Administering medications.
• Obtain and interpret vital signs.
• Educating parents during the labor, delivery, and recovery period.
• Documenting using an eMAR software program.
• Participating in staff meetings.

• I was responsible for assisting nurses by obtaining vital signs, recording I/O, documenting all data collected, and providing excellent care to any of the patients in need.

Job Duties:

• Assist nurses by obtaining and documenting vital signs and I/O data.
• Communicate to nurses concerning vital signs in a timely manner.
• Assist patients with activities of daily living.
• Perform POC testing such as blood glucose checks and urine dipsticks.
• Perform administrative duties such as answering phones, call lights, and doorbells.
• Build charts and organize paperwork for admissions and discharges.
• Provide emotional support to patients and their family.
• Setting up rooms before patients arrive to the unit.
• Cleaning all equipment and toys after patients are discharged.

• I was responsible for providing excellent service that would exceed the expectations of my customers. I was the department manager of the photo center from April 2006-January 2010.

Job Duties:

• Supervised and delegated to associates in department.
• Learned new equipment and taught other how to use them.
• Interviewed and hired new associates.
• Trained new associates on daily tasks.
• Provided customer service involving prints, cameras, and other products.
• Performed maintenance on expensive machinery.
• Repaired machinery when they malfunctioned.
• Performed cashier responsibilities.
• Worked as a team player by working in many different areas of the store.