Joanie Rogers
Seaford,DE
Summary
PROFESSIONAL SKILLS Highly skilled individual with over 20 years of experience as a Customer Service Representative and demonstrated history of working in the construction industry. Hardworking and result-oriented individual with progressive career while demonstrating strong ability in exceeding objectives and implementing ideas. Skilled professional with experience in the areas of sales, customer service, and many more. Adept with working effectively with team members towards achieving organization’s goals. Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
24
24
years of professional experience
Work History
Office Manager
Cherry Building Group
09.2018 - Current
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Arranged corporate and office conferences for company employees and guests.
Senior Customer Service Representative
Chaney Enterprises
04.2008 - 06.2018
- Sells concrete to customers while maintaining healthy relationship between the customers and company
- Responsible for recording customer’s information into the company database
- Provides assistance to customers through purchase procedures
- Provides telephone support and resolves invoice problems
- Responsible for negotiating pricing and terms of condition
- Manages daily operations and sales promotion.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Took cash and credit card payments via phone, in person and through email.
Customer Service Representative
Thorogood’s Concrete
01.2000 - 01.2008
- Researched products, services, and team up with other employees and vendors in expanding knowledge
- Responsible for scheduling and maintaining a consistent route along with follow up
- Answered all customers’ complaints effectively
- Established & maintained rapport with key decision makers & fulfilled the needs of current customers.
Education
MSHA training for mine sites -
Chaney University
Waldorf, MDHigh School Diploma -
Sussex Central High School
Georgetown, DE 06.1997
Skills
- Team Building
- Performance Management
- Decision Making
- Team Management and Supervision
- Team Supervision
- Workforce Management
- Office Management
- Supply Management
- Staff Management
- Billing
- Inventory Control
- Administrative Support
- Bookkeeping
- Contract Administration
- Customer Service
- Employee Supervision
- Database Administration
- Scheduling and Calendar Management
- Workflow Planning
- Organizational Skills
- Scheduling
- Proposal Writing
- Business Administration
- Excellent Multi-Tasking Ability
- Customer Relations
- Office Administration
- Scheduling Coordination
- Staff Supervision
- Meeting Planning
Accomplishments
- Excellent communication skills
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Office Manager
Cherry Building Group
09.2018 - Current
Senior Customer Service Representative
Chaney Enterprises
04.2008 - 06.2018
Customer Service Representative
Thorogood’s Concrete
01.2000 - 01.2008
MSHA training for mine sites -
Chaney University
High School Diploma -
Sussex Central High School
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