Summary
Overview
Work History
Education
Skills
References
Timeline
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Joanie Ross

Fishers,IN

Summary

Motivated, service-oriented Bartender/Server with over 11 years of high-volume restaurant experience. Remains calm and focused in a fast-paced environment. Well-rounded wine, beer and cocktail knowledge. Skilled in multitasking and working as a team player. Always up for a challenge with a constant, strong desire to learn and grow.

Overview

9
9
years of professional experience

Work History

Barista, FOH, BOH

Max's Market
Bigfork, MT
06.2023 - 10.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Utilized POS system to receive and process customer payments.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Restocked product displays based on demand and projected sales.
  • Cooked and prepared meals in accordance with company standards and requirements.

Cable Technician

Vertek
Fishers, IN
01.2023 - 06.2023
  • Installed and tested coaxial cable, fiber optic cables, and other related equipment.
  • Performed splicing, bonding, grounding and terminations of cables.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Assisted electricians in running electrical wires through conduits.
  • Ensured that safety standards were met during installation processes.

Final Doc Analyst

Homepoint
Indianapolis, IN
02.2021 - 07.2022
  • Performed data entry into various databases as needed.
  • Audited sensitive mortgage documents and requested official changes where necessary.
  • Completed documents and work requests according to company standards.

Bartender

Root & Bone
Indianapolis, IN
01.2020 - 04.2020
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Performed opening and closing duties including restocking supplies.
  • Effectively multitasked within fast-paced environment.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Processed payments accurately and efficiently with POS system.

Server, Bartender, Shift Manager

Canal Barge Company
Indianapolis, IN
11.2014 - 12.2019
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.

Education

High School Diploma -

Fishers High School
Fishers, IN
12-2011

Skills

  • Beverage Preparation
  • POS Systems
  • Up-Selling
  • Solid Problem Solver
  • Exceptional Customer Service
  • Positive and Professional

References

References available upon request.

Timeline

Barista, FOH, BOH

Max's Market
06.2023 - 10.2023

Cable Technician

Vertek
01.2023 - 06.2023

Final Doc Analyst

Homepoint
02.2021 - 07.2022

Bartender

Root & Bone
01.2020 - 04.2020

Server, Bartender, Shift Manager

Canal Barge Company
11.2014 - 12.2019

High School Diploma -

Fishers High School

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Joanie Ross