Joanie Taylor
San Antonio,TX
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Server/Certified Crew Trainer
Longhorn Steakhouse
05.2017 - 06.2018
- Trained and mentored many new personnel hired to fulfill serving roles.
- Shadowing me, employees were able to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of front of house (FOH) or back of house (BOH) serving employees in restaurant to ensure smooth running while noting and addressing areas needing improvement and implementing plans for certification.
- Used my own and company training methods to rectify issues, increase efficiency and exceed training goals, resulting in successful completion of server training.
Server Shift Leader
TGI Friday's Restaurant
08.2015 - 05.2017
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders and coordinated customer service.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Server
Cheddars Scratch Kitchen
04.2013 - 02.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Administration Clerk
Huron Casting Inc.
08.2011 - 02.2013
- Interacted with employees that called to report their absence and reasoning of, by phone.
- Established and maintained standard office procedures to achieve demanding targets.
- Delivered clerical support by handling range of routine and special requirements.
- Checked non-functional office equipment, troubleshot issues and independently resolved concerns to maintain team productivity.
- Provided quality clerical support through data entry.
- Reviewed data to verify correct parts are being made to fill orders for each specific part, for each specific customer.
- Drafted professional memos to inform employees of upcoming meetings and reasons for said meetings.
- Used mathematical formulas to ensure proper making of parts ordered by customers.
- Ran special machine to check and verify specific and correct customer specs are met.
Education
Associate of Science - Health Administration/Concentration in Management
Colorado Technical University
Colorado Springs, CO04.2013
No Degree - Prerequisites
Delta College
Bay City, MI08.2011
Skills
- Safety Codes
- Guest Relations Management
- Regulatory Compliance
- Staff Scheduling
- Call Documentation
- Good Listening Skills
- POS Systems and Ordering Platforms
- Detailed Evaluations
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Correcting Discrepancies
- Providing Feedback
- Clerical Support
- Maintaining Clean Work Areas
- Team-Oriented and Cooperative
- Sales and Upselling
- Billing Adjustments and Refunds
- Answering Customer Questions
- Product and Service Information
- Excellent Attention to Detail
- Document and Records Management
- Monetary Transactions
- Productivity Management
- Patient and Empathetic
- Invoice Preparation and Processing
- Administrative and Office Support
- Microsoft Exchange
- Good Judgment
- Establishing and Maintaining Customer Relationships
- Computer Proficiency
- Documentation
Timeline
Server/Certified Crew Trainer
Longhorn Steakhouse
05.2017 - 06.2018
Server Shift Leader
TGI Friday's Restaurant
08.2015 - 05.2017
Server
Cheddars Scratch Kitchen
04.2013 - 02.2015
Administration Clerk
Huron Casting Inc.
08.2011 - 02.2013
Associate of Science - Health Administration/Concentration in Management
Colorado Technical University
No Degree - Prerequisites
Delta College
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