Hi, I’m
Joanitah Mbabazi
Glen Burnie,MD
Summary
Dynamic professional with a proven track record at National Water And Sewerage Corporation, enhancing customer relations through assertive feedback collection and CRM software proficiency. Spearheaded leadership initiatives at Tender Bridals, significantly optimizing operational efficiency. Skilled in email management and fostering team collaboration, consistently achieving targeted goals with a focus on impactful achievements.
Overview
18
years of professional experience
1
Certification
Work History
National Water And Sewerage Corporation
Customer Relations Officer
01.2024 - 08.2024
Job overview
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Created training guides and in-person and online training courses to improve customer user experience in [Software] environment.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained statistical database of customers using [Software] for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Tender Bridals
Managing Director
08.2016 - 08.2024
Job overview
- Articulated organizational vision to inspire teams and drive engagement.
- Spearheaded initiatives to reduce operational costs while maintaining quality.
- Mentored emerging leaders by implementing leadership development programs.
- Optimized financial performance with comprehensive fiscal analyses.
Parliament of Uganda
Personal Assistant
11.2008 - 08.2009
Job overview
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Kigasa Akimanyi
Village Social Group Cordinator
11.2006 - 02.2007
Job overview
- Streamlined group activities with detailed planning and resource allocation, improving overall productivity.
- Coordinated team meetings by scheduling and organizing agendas, fostering open communication among team members.
- Facilitated discussions for identifying team goals, aligning efforts towards common objectives.
- Developed project timelines, completing tasks on schedule and enhancing team collaboration.
Education
Uganda Management InstituteUganda
Master of Arts from Public Administration
05-2018
University Overview
- Dissertation: [Name of Dissertation]
- GOOD GOVERNANCE AND PERFORMANCE OF HEALTH CENTERS IN LOCAL GOVERNMENTS OF UGANDA: A CASE OF NDEJJE HEALTH CENTRE IV, WAKISO DISTRICT LOCAL GOVERNMENT.
Makerere UniversityUganda
Bachelor of Arts from Social Sciences
01-2013
University Overview
- Honoree of [Honor Name]
MARIAM HIGH SCHOOLUGANDA
High School Diploma
11-2008
MARYHILL HIGH SCHOOLUGANDA
High School Diploma
11-2006
Skills
- Assertiveness
- Feedback collection
- CRM software proficiency
- Email management
Certification
SCORECARD MANAGEMENT
ADMINISTRATIVE LAW
COMPUTER SKILLS
Timeline
Customer Relations Officer
National Water And Sewerage Corporation
01.2024 - 08.2024
Managing Director
Tender Bridals
08.2016 - 08.2024
Personal Assistant
Parliament of Uganda
11.2008 - 08.2009
Village Social Group Cordinator
Kigasa Akimanyi
11.2006 - 02.2007
Uganda Management Institute
Master of Arts from Public Administration
Makerere University
Bachelor of Arts from Social Sciences
MARIAM HIGH SCHOOL
High School Diploma
MARYHILL HIGH SCHOOL
High School Diploma
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