JOAN K. FONTENOT
Iowa,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Motivated to achieve job expectations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
MORTGAGE FIELD INSPECTOR
GIS FIELD SERVICES
02.2023 - Current
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Stayed updated on market trends for local area and similar property types.
- Inspected new and existing properties and noted distinctive characteristics.
- Researched land, property and market values to complete estimations.
- Maintained current understanding of lender requirements and documentation guidelines.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Remained current on local areas through actively researching and garnering understanding of community values.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Completed appraisals on home properties, supporting property transactions or for legal purposes.
Hotel Front Desk Clerk
Fairway Inn
04.2022 - 01.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Explained details regarding property to acclimate patrons to resort environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
HURRICANE DEBRIS MONITOR
CERES ENVIRONMENTAL
04.2019 - 12.2022
- Reported known or suspected problems, issues or concerns to appropriate staff.
- Used appropriate terminology to accurately record incidents in Recovery Trac
- Manned the DMS site
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Observed and documented debris operations ensuring conformity with the requirements of FEMA Program.
- I accurately determined debris type in order for it to be taken to correct landfill
- Measured truck's load percentage from the DMS site tower
- Used appropriate terminology to accurately record incidents in System.
Licensed Insurance Representative
AllState
03.1996 - 03.2017
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Obtained underwriting approval by completing application for coverage.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Tracked progress of all outstanding insurance claims.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Reported policy changes and company conditions affecting customer satisfaction.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients.
- Reconciled deposit.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets.
- Collected premiums on or before effective date of coverage.
- Remained impartial in order to advise clients based on circumstances.
- Identified and solicited sales prospects in agency databases.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associates - Word Information Processing
Sowela Technical Community College
Lake Charles, LA05.1990
Skills
- Field Inspection
- Occupancy
- Inspection Preparations
- Writing Reports
- Appraisal Documentation
- Market Value Comparison
- Neighborhood Evaluation
- Teambuilding
- Inspectorade Software Proficiency
- Visual Inspection
- Claims Inspections
Certification
- Licensed Property & Casualty
- FEMA IS-100.C
- FEMA IS-200.C
- FEMA IS-632.A
- FEMA IS-700.B
- FIELD INSPECTOR CERTIFICATE
- Working on OSHA Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MORTGAGE FIELD INSPECTOR
GIS FIELD SERVICES
02.2023 - Current
Hotel Front Desk Clerk
Fairway Inn
04.2022 - 01.2023
HURRICANE DEBRIS MONITOR
CERES ENVIRONMENTAL
04.2019 - 12.2022
Licensed Insurance Representative
AllState
03.1996 - 03.2017
Associates - Word Information Processing
Sowela Technical Community College
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