Joan Marie Guzman Garcia

• Provide training to new and existing employees on the different AP processes and variants.
• Execute special tasks and assignments provided by my supervisor.
• Generate reports and assign co-workers to the different variants according to the BU's needs.
• I execute the Current Condition report on a daily basis to ensure compliance with SLA metrics.
• Assist my supervisor and manager with process improvement initiatives and document relevant data to ensure team alignment.
• Process invoices across multiple variants, including special queues, for both PO and NON-PO invoices.

Specialist in different Bussines Units such as PR1, CORP, P10 and NPO conducting standard operating procedures such as:

• Provide support to Team members regarding invoice process & decision making.
• Create daily Queues for Team to acknowledge goals.
• Conducting a High Volume of transactional work related to invoices.
• Processing and Posting of data efficiently.
• Gathering critical Account Payable information to be input on report analyzed by Management.
• Investigate, Diagnose & Resolve invoice issue with Accuracy and timeliness.
• Applying problem solving practices using technology and other resources appropriately.
• Navigating on System Applications and products (SAP) program on a daily basis.
• Communicating with Vendors & Employees using strong interpersonal skills.

Assist in diverse roles of Accounting including but not limited to:

• Performing Account Reconciliation that permits accurate management of records in the Company comparing bank statements with Accounting notes from the Organization.
• Handling Deposits on daily basis to post on Accounting programs in their respective accounts.
• Managing Account Payable using accounting software and other programs and analyzing workflow processes. Processing transactions and performing accounting duties such as account maintenance, recording of entries and reconciling books of accounts.
• Ensuring Bills and Payroll are paid in a timely and accurate manner while focusing on the Company procedures.
• Maintain bookkeeping databases and spreadsheets, updating information as needed such as client accounts based on payment or contact information.
• Quarterly Tax Returns to ensure accuracy and efficiency while keeping track or tax changes and Industry trends.

• Conduct supervision of all employees to achieve daily goals & associates quota.
• Provide Training to enforce team skills.
• Establish goals in relation to store credit card (Pandora Credit Card) & keep monitoring for its completion.
• Cash reconciliation & inventory.
• Prepare, examine and analyze production tables for Costumer Service Leader in order to meet or exceed standardized goals provided by the Company.