Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Joan Mary Jablonski

Philadelphia,Pa

Summary

To obtain a position that will enhance and develop my leadership skills, while utilizing my analytical skill background to benefit both my employer and me. Clearly understands the implications of situations and uses sound judgment when promptly deciding what needs to be completed in a timely matter. Ability to multi-task effectively between two or more activities or sources of information. Ability and willingness to work toward team objectives and work well with others. Maintains high work quality, focuses on detail, and is dependable in meeting commitments and fulfilling obligations. Good communication both oral and written. Resolve customer’s problems. Adapt curricula to meet the specific needs and interests of the customer. Research and select appropriate resources for the customer. Customer service experience: I empathize with the customer's issues.

Overview

14
14
years of professional experience

Work History

Senior Finance/Edit Enrollment Support Team

Independence Blue Cross
01.2006 - 01.2011
  • Trend reporting for group, member, and provider errors, which affect the Premium bill, and or Capitation
  • Triages and independently resolves complex group/member and or provider-related issues and escalates complex problems when necessary to supervisor or management
  • Creation of policies and procedures for Error Team, which include correction of group, members, and providers
  • Investigation of inconsistencies within the group and member setup concerning provider, line of business, region codes, and GL/Market Segments, which impact provider, claims, and the premium bill.

QA Analyst/ MCOC Department

Independence Blue Cross
01.2003 - 01.2006
  • Ability to analyze problems, draw relevant conclusions, and devise appropriate courses of action
  • Capability to demonstrate strong leadership skills
  • Ability to analyze problems, draw relevant conclusions, and devise and implement courses of action
  • Able to ensure the staff implements and understands the new policies and procedures.

Financial Analyst I/ MCOC Department

Independence Blue Cross
01.2002 - 01.2003
  • Extensive analysis and correction of group, member, and provider errors
  • Good communication both oral and written
  • Capable of accomplishing multitasks
  • Ability to analyze problems, draw relevant conclusions, and devise appropriate courses of action
  • Research and analysis of Consolidated Premium Billing issues affecting the Premium Bill.

Enrollment Department (Co Locator)

Independence Blue Cross
01.1997 - 01.2002
  • Resolve customer’s problems
  • Performed all responsibilities promptly and efficiently
  • Ability to learn and train new employees
  • Outstanding attendance and punctuality record.

Education

Bachelor’s in science -

Rosemont College
Philadelphia, PA
01.2002

A.A., Business Administration -

Peirce College
Philadelphia, PA
01.1998

Saint Maria Goretti High School
Philadelphia, PA
01.1986

Skills

  • Internal controls development
  • Reporting oversight
  • Staff Management
  • Financial Management
  • Data analysis
  • Microsoft Office
  • Multitasking
  • Time Management

Volunteer Experience

The Reads Program Kensington Grade School at Independence Blue Cross.

Timeline

Senior Finance/Edit Enrollment Support Team

Independence Blue Cross
01.2006 - 01.2011

QA Analyst/ MCOC Department

Independence Blue Cross
01.2003 - 01.2006

Financial Analyst I/ MCOC Department

Independence Blue Cross
01.2002 - 01.2003

Enrollment Department (Co Locator)

Independence Blue Cross
01.1997 - 01.2002

Bachelor’s in science -

Rosemont College

A.A., Business Administration -

Peirce College

Saint Maria Goretti High School
Joan Mary Jablonski