Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Joan Merrill ON
Lomita,CA
Summary
Overview
5
years of professional experience
Work History
Shamrock Care Home
Administrative Assistant
03.2020 - 08.2021
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming stocks.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments of all the clients and meetings.
- Coached new employees on administrative procedures, company policies and performance standards.
- Organized weekly staff meetings and logged minutes for corporate records.
Hr Millenium Consultancy Pte. Ltd.
Recruitment Manager
07.2019 - 01.2020
Job overview
- Communicate with clients to get aq clear view on their hiring needs and organizational goals.
- Define job description and documents specifications.
- Create a candidate persona for each position.
- Conduct confidential interviews.
- Build long term client relationship.
- Meeting with managers/employers to discuss vacancies, applicant qualifications and characteristics of top candidates.
Sportslink Holdings Pte. Ltd
Operational Manager
07.2017 - 07.2019
Job overview
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Royal Plaza On Scotts
Guest Services Officer
04.2015 - 10.2016
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Delivered messages, mail and packages left for guests to hotel rooms.
Education
University of SunderlandSingapore
Bachelor of Science from International Tourism And Hospitality Management
11.2016
University Overview
Management Development Institute of SingaporeSingapore
Associate of Science from Advanced Diploma Tourism, Hospitality And Events
04.2015
University Overview
Management Development Institute of SingaporeSingapore
Associate of Science from Diploma Travel, Tourism And Hospitality Management
08.2014
University Overview
Skills
- Supply Inventory Control
- Multitasking and Time Management
- Ease with Computers and Technology
- Multi-Line Telephone Systems
- Confidentiality and Data Protection
- Document and File Management
- Database and Client Management Systems
- Strong Organizational Skills
- Appointment Coordination
- Advanced MS Office Suite Knowledge
- Meeting Planning
- Mail Management
- Travel Administration
- Cash Drawer Management
- Travel Coordination
- Remote Conferencing
- Social Media Updating
- Administrative Procedures
- Hotel Accommodations
- Writing and Editing Skills
Timeline
Administrative Assistant
Shamrock Care Home
03.2020 - 08.2021
Recruitment Manager
Hr Millenium Consultancy Pte. Ltd.
07.2019 - 01.2020
Operational Manager
Sportslink Holdings Pte. Ltd
07.2017 - 07.2019
Guest Services Officer
Royal Plaza On Scotts
04.2015 - 10.2016
University of Sunderland
Bachelor of Science from International Tourism And Hospitality Management
Management Development Institute of Singapore
Associate of Science from Advanced Diploma Tourism, Hospitality And Events
Management Development Institute of Singapore
Associate of Science from Diploma Travel, Tourism And Hospitality Management
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