Joann Amador
Gilbert,AZ
Summary
Well-qualified HR Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
HR Manager
Total Wine & More
07.2012 - Current
- Lead team of 30-50 employees for $20M+ privately held Wine, Beer and Liquor retail company
- Facilitate onboarding sessions and on-the-job training for new hires.
- Implement performance reviews and motivational strategies to elevate HR team results.
- Foster positive work environment through comprehensive employee relations program.
- Motivate employees through special events and incentive programs.
- Supervise and mentor direct reports and develop talented sales teams.
- Manage employee disputes by employing conflict resolution techniques.
- Maintain human resources regulatory compliance with local, state and federal laws.
- Skilled at working independently and collaboratively in team environment.
- Demonstrate strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Act as team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Learn and adapt quickly to new technology and software applications.
Store Manager
Transworld Entertainment Inc
11.2006 - 07.2012
- Build and guide efforts of cohesive team, recruiting and training associates in sales, customer service, and achieving sales initiatives
- Evaluate staff performance through periodic reviews and offering valuable feedback
- Monitor inventory levels to ensure sufficient merchandise availability, implementing loss prevention and inventory control procedures. Increased used DVD and Blu-Ray inventory by 20%
- Financial analysis of sales and expenses and adjusting business strategy accordingly
Education
Associate of Applied Science - Sustainability
Chandler/Gilbert Community College
Chandler, AZ05.2014
Associate of Arts - Psychology
University of Colorado
Denver, CO05.2000
Skills
- Cross Functional Team Building
- Microsoft Office and DocuSign
- Performance Assessment
- Training development/analysis
- Operations Management
- Team Building
- Hiring and Onboarding
- Performance Optimization
- HR software proficiency in Workday, Kronos, Reflexis, and various Job Boards
Timeline
HR Manager
Total Wine & More
07.2012 - Current
Store Manager
Transworld Entertainment Inc
11.2006 - 07.2012
Associate of Applied Science - Sustainability
Chandler/Gilbert Community College
Associate of Arts - Psychology
University of Colorado