Joann Amos
Brownsburg,IN
Summary
Motivated Project Support Specialist with comprehensive background in coordinating project activities, facilitating communication between teams, and ensuring timely project completion. Strengths include problem-solving, team collaboration, and strong organizational skills. Successful at driving process improvements to deliver projects on time and within budget. In previous roles, contributed to enhancing project efficiency by implementing effective planning strategies.
Overview
19
19
years of professional experience
Work History
Project Support Specialist
Lowes Contact Center
Brownsburg, Indiana
09.2015 - Current
- Assisted in the development of project plans and schedules, including setting deadlines and milestones.
- Floater, under Brenda Lowe, assisting other managers with special projects.
- Prepared presentations to communicate project status updates to stakeholders.
- Coordinated with various departments to ensure that projects were completed on time and within budget.
- Gathered data from multiple sources to create reports on project performance metrics.
- Assisting with the opening of the new Albuquerque, New Mexico location and training of onboarding PSPs.
- Working in the offline team.
- Identified potential risks associated with projects and developed strategies to mitigate
General Manager
Rallys Fast Food Resturant
Beech Grove, Indiana
03.2014 - 05.2014
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Hospitality Manager
Golden Corral Buffet and Grill
Indianapolis, Indiana
05.2012 - 05.2014
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Created detailed reports on occupancy levels, revenue statistics, customer feedback.
General Manager
IHOP
Indianapolis, Indiana
09.2005 - 03.2012
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
High School Diploma -
Roosevelt High School
Gary, IN05-1973
Skills
- Scheduling expertise
- Meeting facilitation
- Documentation Management
- Quality Assurance
- Technical Presentations
- Staff Management
- Quick learner
- Organized multi-tasker
- Friendly and helpful
- Great with numbers and quick math
- Restaurant operations
- Dedicated team player
- Late-night shift availability
- Valid [indiana] driver's license
- Skilled upseller
- Accustomed to shift work
Timeline
Project Support Specialist
Lowes Contact Center
09.2015 - Current
General Manager
Rallys Fast Food Resturant
03.2014 - 05.2014
Hospitality Manager
Golden Corral Buffet and Grill
05.2012 - 05.2014
General Manager
IHOP
09.2005 - 03.2012
High School Diploma -
Roosevelt High School
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